Sana Hamid
Dubai
Summary
Motivated administration and operations professional with over 10 years of experience offering office and back-end support in the banking and retail industries. Energetic and reputable individual possessing a strong work ethic, professional demeanor, and superb initiative. Exceptional customer service and decision-making skills. Proven track record of achieving significant improvements in administration, productivity, and enhancing customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Consumer Finance Executive
Sharjah Islamic Bank
Sharjah
05.2023 - Current
- Cultivated strong client relationships, enhancing retention by 25%.
- Led cross-functional teams to streamline financial processes effectively.
- Increased market share by 15& through targeted marketing campaigns.
- Assisted Personal Finance Product Manager with product strategy, development, and promotions.
- Conducted comprehensive product market research to inform strategic decisions.
- Supported back-end staff with product-related queries and provided solutions.
- Sourced and updated companies in the SIB Target Market List.
- Processed credit card applications using the Finn One-LOS system.
Operations Officer
Sharjah Islamic Bank
Sharjah
01.2020 - 05.2023
- Provided support to back-end staff for product queries and solution advice.
- Sourced, registered, and updated companies in the SIB Target Market List.
- Processed credit card applications using the Finn One-LOS system.
- Delivered administrative support to direct and variable sales teams.
- Streamlined operations, enhancing efficiency by 30% across departments.
- Led cross-functional teams to achieve project milestones ahead of schedule.
- Facilitated communication between departments, improving collaboration by 35%.
- Achieved compliance with industry standards, reducing risk exposure.
Administrative Assistant
Sharjah Islamic Bank
Sharjah
01.2015 - 12.2019
- Managed executive schedules to boost productivity and enhance time management.
- Implemented filing systems, reducing document retrieval time by 50%.
- Handled customer inquiries, increasing satisfaction ratings by 20%.
- Developed reports that supported strategic decision-making processes.
- Trained new staff, expediting onboarding and integration.
- Maintained budgets, achieving annual cost savings of 15%.
- Executed travel arrangements to save time and reduce expenses.
- Coordinated office communications while maintaining high confidentiality with C Suite executives.
Executive Secretary
Zabeel Group of Companies
Dubai
05.2013 - 11.2014
- Served as primary point of contact for Executive Support, ensuring seamless communication and coordination.
- Managed business correspondence and communication to facilitate effective information flow.
- Handled sensitive information with utmost confidentiality while preparing business reports.
- Coordinated meetings and conferences, including agenda preparation and facilities management.
- Organized electronic and physical records, enhancing document retrieval efficiency.
- Ordered and monitored office supplies, achieving cost-effective procurement strategies.
- Demonstrated integrity and confidentiality while managing time-sensitive tasks and team dynamics.
- Arranged complex travel itineraries, including international travel logistics.
Credit Collection Officer
DHL Group
Lahore
01.2010 - 12.2012
- Maximized credit recovery, achieved monthly collection targets through effective receivables management from the diverse customer base.
- SAP management produced Collection reports, raised Invoices and posted entries through SAP.
- Coordination and communication, business-customer liaising, and office supplies management.
- Vendor management cultivated and managed vendor relationships to ensure seamless office operations.
Education
Master of Arts - English
University of The Punjab
Lahore, Pakistan06-2009
MBA - Human Resource Management
University of The Punjab
Lahore, Pakistan06-2008
Skills
- Business communication
- Operational efficiency
- Cross-functional collaboration
- Problem solving
- Time management
- Discretion and confidentiality
- Travel booking processes
- Banking operations
- Organization and multitasking
- Microsoft Office
- Good listener and communicator
- Teamwork oriented
- Adaptability
- Due diligence
- Analytical thinking
- Adaptability and flexibility
Accomplishments
- Administrative: Streamlined travel arrangements and accommodations for executives, enhancing travel efficiency and comfort.
- Operations Transformation: Implemented a new reconciliation process, reducing the time to collect and reconcile data from 38 branches by 50%.
Quality Control: Reduced errors by 40% through the implementation of quality control checks.
Consumer Satisfaction: Enhanced customer satisfaction by 25% through improved response times and issue resolution. - Developed and implemented a comprehensive operation manual, ensuring 100% regulatory compliance.
- Process Improvement: Streamlined operations processes, workflow enhancement, defined business processes, workflows, and SOPs for the Operations Control Division. Successfully managed a team of 12 operations staff, enhancing team productivity by 20%.
Certification
UAE Light Vehicle Driving License, 08/01/2022 - 08/01/2029
Websites And Social Links - Linkedin
www.linkedin.com/in/sananaeem
Languages
Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hobbies and Interests
- Travelling
- Educational videos
Timeline
Consumer Finance Executive
Sharjah Islamic Bank
05.2023 - Current
Operations Officer
Sharjah Islamic Bank
01.2020 - 05.2023
Administrative Assistant
Sharjah Islamic Bank
01.2015 - 12.2019
Executive Secretary
Zabeel Group of Companies
05.2013 - 11.2014
Credit Collection Officer
DHL Group
01.2010 - 12.2012
Master of Arts - English
University of The Punjab
MBA - Human Resource Management
University of The Punjab
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