Sana Hamid
Banking Professional Specializes In Organization Controls, Ethics And Operations
Summary
Driven and resourceful administrative & banking professional with 10+ years of experience assisting with work of high-achieving executives. Seeking a responsible position contributing to strategy and planning and leading the organization towards greater success.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Processor
Sharjah Islamic Bank
Sharjah
01.2020 - Current
- Premature liquidation of fixed deposits, maintaining & cancellation of fixed deposits
- Deletion & modification of erroneous transactions
- Apply special codes for different types of transactions like minimum balance charges, adding holds and certain posting restrictions
- Add/remove customer account special codes such dormancy, cheque book issuance & restriction etc
- Apply/release reserved amounts on customer accounts
- Receiving of account maintenance requests from branches and HO departments
- Conducts an initial review of the forms for completeness and authenticity purpose
- Coordinates with originating branch/department for rectification (if any)
- Refer to OSD manager for any exceptions observed for directives/approval
- Input the maintenance/charge required in the system
- Prepare Balance Confirmations, Account Certificates, No Liability Certificates & Bank statements and arrange for their dispatch via courier and branches.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Assessed current systems and identified improvement areas to uplift capabilities.
- Maintained accurate records to enable processor activity and performance monitoring.
- Analyzed processor data and developed insight reports for management review.
- Developed new processor programs and processes to streamline operations.
- Implemented effective strategies for processor optimization based on insights.
Administrative Assistant
Sharjah Islamic Bank
Sharjah
01.2015 - 12.2019
- Prepare, distribute and store correspondence of all the confidential documents
- Arrange meetings, workshops and conference and business functions as required
- Organize induction /co-ordination for new joiners with office settlement (business cards, access cards, desktop, coordinating induction meetings)
- Define develop and manage an efficient functional file both in hard copies and soft copies that are vital as per the function management requirements and in line with management guidelines
- Maintain HOD calendar and schedule appointments, book meeting rooms
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
Secretary
ZABEEL GROUP OF COMPANIES
Dubai
10.2013 - 10.2014
- Supervised the PRO workings for the staff
- Coordinating with suppliers, vendors and other business affiliates
- Ensuring preparation and management reports
- Preparing all paper works for new business memorandums
- Maintaining the employees records and their attendance
- Keeping record of all paper works, documentation and filling
- Keeps tracking and record for petty cash and all office equipment.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Maintained daily report documents, memos and invoices.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Customer Support Officer Cum Admin Assistant
NEW HOMES REAL ESTATE BROKERS
Dubai
11.2012 - 08.2013
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
- Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributed to team effort by accomplishing related results as needed
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Credit Collection Officer
DHL (Pvt.) Ltd
Lahore
01.2010 - 08.2012
- Setup and ensured excellent relations between customers and management for the business growth and ensuring credit recovery against the services provided
- Ensuring delivery of weekly bills to clients within schedule time
- Making collection from the various customers of the company as monthly targets
- Preparing daily and weekly collection reports and ensuring proper entries are made in SAP
- Responsible for resolution of queries of recovery of payments with customers
- Preparation of monthly Aging Receivable Statement
- Planning the realization of outstanding payments through constant follow up by written and verbal correspondence
- Reporting of target achievement to the Management.
- Improved understanding of financial statements, which helped in assessing risk.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Made decisions and recommendations about extending lines of credit.
- Performed credit reviews on corporations to assess financial conditions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Services Representative
DHL (Pvt.) Ltd
Lahore
01.2010 - 08.2012
- Received, processed and verified the inquires, orders and complaints from customers utilizing the organizations internal systems
- Initiated required action for response to customer service requests for orders, order changes, and forward the complaints to the concerned desks and departments for timely and efficient resolution
- Ensured and provided quality service to both internal and external customers
- Received inquiries from and contacts the organization’s branch/regional offices to resolve a variety of order-related issues and complaints related issues
- Maintained the company’s internal systems to obtain and extract order information and provide customer with quick service
- Participated and provides expertise as a member of the customer service’s departmental team to obtain all the required objectives
- Strives to complete all duties with complete accuracy, efficiency and responsiveness of the customer service department as a whole
Education
Masters - English Literature
Punjab University
Lahore, Pak 06.2008 - 06.2010
Masters - Human Resource Management
Punjab University
06.2006 - 06.2008
Bachelor of Arts - English Literature
Jinnah Degree College
Lahore, Pakistan 05.2004 - 05.2006
Skills
MS Office
Accomplishments
- Won Customer services Excellence Award in 2011 at DHL
- Promoted 2 times at Sharjah Islamic Bank for extra ordinary performances
- Resolved product issue through consumer testing.
- Best Debater Award while at College (2004-06)
- Acted as Vice President English Debating & Literacy Society at College
Certification
Business report writing (Institute of Banking & Finance)
Timeline
Processor
Sharjah Islamic Bank
01.2020 - Current
Administrative Assistant
Sharjah Islamic Bank
01.2015 - 12.2019
Secretary
ZABEEL GROUP OF COMPANIES
10.2013 - 10.2014
Customer Support Officer Cum Admin Assistant
NEW HOMES REAL ESTATE BROKERS
11.2012 - 08.2013
Credit Collection Officer
DHL (Pvt.) Ltd
01.2010 - 08.2012
Customer Services Representative
DHL (Pvt.) Ltd
01.2010 - 08.2012
Masters - English Literature
Punjab University
06.2008 - 06.2010
Masters - Human Resource Management
Punjab University
06.2006 - 06.2008
Bachelor of Arts - English Literature
Jinnah Degree College
05.2004 - 05.2006
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