SANA KHAN

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Organized and managed product launch events and distributor training sessions to strengthen brand presence and market engagement.
• Organized milestone inter-company events such as the 50th anniversary celebration and executive leadership occasions.

Web Concepts is a creative company that delivers results focused on client success. We are agile in our approach and truly believe that there is no such thing as one-fits-all. All our solutions are custom tailors to our client’s vision, mission, budget, and end goal. We play in the world of marketing, and brand positioning; however we tie our delivery and customer success with KPIs so the results delivered are quantified as well.

2017 - Present
Freelancer

- Worked with small clients

- Focused on print marketing, branding

- Pay per click, website , social media, overall brand image

2019 - Present

- Managed a team of SEO managers, web designers, and analysts

- SEO

- Content marketing

- Focused on branding, and brand image consulting

2020 - Present

- Currently working as branding strategist with clients, helping them achieve their vision of their company

- Manage delivery teams

- Manage client success teams

- Focused on business development for Web Concepts, identifying & creating strategic partners worldwide

- Have grown the company, now working with mid-size companies.

- Supporting industry giants with sub-contract work, focused on brand positioning

KVR Studios serves as an end-to-end marketing & branding partner to its clients.

- Managed Delivery and Customer Success teams across all customers and verticals in USA, and Asia

- Strategized on delivering robust solutions that help customer’s bottom-line, while strengthening KVR’s relationship with the customer

- Reported directly to and worked closely with the CEO, to further better delivery process, customer success and customer retention

• Managed branding campaigns and event marketing initiatives in print, video, web and social media.
• Increased consumer retention from 93% to 97%by reactivating dormant consumers through retention campaigns.
• Developed and implemented innovative branding strategies.
• Coordinated teams of design and implementation professionals to manage all project objectives.

My Role:

• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Created customer support strategy to increase customer retention.
• Facilitated penetration of key accounts via strategic planning initiatives.

Krishna Enterprises is a distributor firm dealing in Complete Bathroom and lighting solutions for a luxurious living. It deals with products of leading companies like Jaquar, Marc, Malbro and Grohe.

My Role:

• Revised, defined, implemented and revised operational policies and guidelines.
• Analyzed technology, resource requirements and market demand to comprehensively plan and assess feasibility of company projects.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Managed procurement, inventory and warehouse operations.
• Evaluated performance, adjusted strategies and maintained an agile approach to achieve sustainable operations.

Silverline Sedan & Limo is a luxury transportation service that serves Corporations, Embassies and Government worldwide. Fleet, Client Management etc, has extensive international partners, affiliates.

- Strategy & development of the company’s vision

- Supported multiple operations managers

- Worked closely with affiliates serving London, Paris, Italy and Brussels.

- Worked on identifying key strategic partners, who would then support Silverline at ports, and major cities where it provides service.

My Role:

- Facilitated Day to day operations

- Managed master schedule

- Managed weekly, month invoicing

- Responsible for managing and assigning drivers

- Worked closely with fleet manager

- Worked closely with marketing department

- Involved in Branding & messaging of the company values

• Attended training courses to build understanding of processes, techniques and industry.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Became a part of Launching Team of iconic product of company, Airtel Prepaid.
• Gained a lot of experience on tele communication services and was promoted as a Team Leader.