Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Sana Mariam

Sana Mariam

Dubai,UAE

Summary

Motivated professional with expertise in Microsoft Office Suite, ZOHO, and web design. Proven skills in social media strategy, market analysis, and CRM software. Strong problem-solving abilities and resilience in high-pressure environments. Experienced Key Account Manager with a track record of driving business growth and managing sales pipelines effectively.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Key account manager

Isla Seafoods
Dubai, UAE
04.2025 - 07.2025
  • Managed key client accounts to ensure consistent service excellence and nurture long-term partnerships.
  • Championed cross-selling initiatives to maximise sales volume and profit margins.
  • Drove high-level B2B sales meetings to secure large-scale contracts, enhancing market presence.
  • Conducted comprehensive market research to identify emerging consumer behaviour trends, aiding strategic planning.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Streamlined sales processes, boosting operational efficiency and productivity.
  • Established strong relationships with key industry players to expand business reach.
  • Responded promptly to customer queries, ensuring resolutions while upholding satisfaction levels.

Medical Sales Representative

Alif Medical Surgical Articles
Dubai, UAE
08.2021 - 03.2023
  • Expanded market share by identifying new customers and networking with decision makers.
  • Delivered informative presentations on medical products to healthcare professionals, enhancing product understanding.
  • Achieved 100% sales targets through strategic promotion of (disposables) products.
  • Maintained accurate records of all sales activities and client interactions for reference.
  • Ensured timely client communication through coordinated scheduling and follow-ups.
  • Conducted training sessions for junior sales representatives, improving team performance.
  • Resolved customer complaints efficiently, ensuring high satisfaction levels.
  • Collaborated with internal teams to refine strategies for customer satisfaction and retention.
  • Travelled extensively across 3 states of UAE, assigned territory for client meetings; maximized reach within target market.

Business Development Executive

ETISALAT
Dubai
03.2019 - 05.2021
  • Conducted extensive market research to identify emerging trends and expansion opportunities.
  • Supervised processing of more than 200 calls per day, captured and logged in CRM to increase sales by 35%.
  • Maintained updated knowledge of industry trends through continuous learning and professional development.
  • Trained junior staff on essential sales techniques to enhance team performance.
  • Managed project timelines effectively, ensuring timely completion of all initiatives.
  • Collaborated with marketing to create impactful promotional materials for client pitches.
  • Devised strategic plans for revenue generation aligned with company objectives.
  • Participated in industry events to raise brand visibility and generate leads.
  • Streamlined internal and external communications to improve workflow processes.

Sales and marketing representative

Desert Spring Tourism LLC
Dubai, Dubai
05.2017 - 01.2019
  • Designed promotional materials to maximize audience engagement.
  • Implemented targeted marketing campaigns, enhancing brand recognition.
  • Identified potential business opportunities, expanding clientele base.
  • Managed client relationships through exceptional customer service.
  • Monitored competitor activities to maintain competitive advantage.
  • Leveraged social media for impactful digital marketing initiatives.
  • Developed customer loyalty schemes, increasing repeat business by 70%.
  • Trained and mentored junior sales and marketing staff to foster professional growth.

Reginal Officer- Asia Pacific

International Movement of Catholic Students (IMCS)
Manila, Philippines
10.2013 - 03.2016
  • Coordinated regional activities across Asia, (Thailand, Myanmar, Indonesia Laos, Malaysia etc.) ensuring project efficiency and successful implementation.
  • Streamlined administrative procedures by organizing office operations and delegating tasks effectively.
  • Managed travel arrangements and appointments for senior management, reducing stress during business trips.
  • Conducted training sessions for up to 200 participants to elevate staff competence and promote a culture of continuous learning.
  • Prepared comprehensive reports and presentations to support strategic decision-making processes.
  • Oversaw correspondence management, maintaining confidentiality and trust at all organizational levels.
  • Increased operational efficiency by streamlining administrative processes.
  • Responded promptly and effectively to emergencies using established protocols.
  • Actively participated in community engagement initiatives fostering good relations between the force and local residents.
  • Tracked and replaced office supplies to maintain operational standards without excess expenditure.
  • Worked collaboratively with teammates to ensure smooth office functioning.
  • Ensured quality and accuracy in database management and digital file storage.

Education

BA (Hons) - Social & Cultural Studies

University of the Punjab
Lahore/ Pakkistan
09.2005 - 06.2009

High School Diploma - Computer Sciences

Govt. Degree College Kot Khawaja Saeed
Lahore/ Pakistan
09.2003 - 02.2005

Skills

  • Positive attitude and persistence
  • Goal orientation and multitasking
  • Stress management and resilience
  • Microsoft Office proficiency
  • ZOHO expertise
  • Business intelligence tools

Accomplishments

  • Listed in Alif Medical Surgical for Surgical products and successfully received LPO and repeated order also getting with regular follow up.
  • HMS Hospital
  • Emirates Hospital
  • International Modern Hospital
  • Al Zahra hospital
  • Amina hospital (Ajman)
  • Thumbay Hospital - Al jurf
  • Award Holder in Etisalat for Vsaas (video Surveillance as a service) and Online Marketing Website.

Timeline

Key account manager

Isla Seafoods
04.2025 - 07.2025

Medical Sales Representative

Alif Medical Surgical Articles
08.2021 - 03.2023

Business Development Executive

ETISALAT
03.2019 - 05.2021

Sales and marketing representative

Desert Spring Tourism LLC
05.2017 - 01.2019

Reginal Officer- Asia Pacific

International Movement of Catholic Students (IMCS)
10.2013 - 03.2016

BA (Hons) - Social & Cultural Studies

University of the Punjab
09.2005 - 06.2009

High School Diploma - Computer Sciences

Govt. Degree College Kot Khawaja Saeed
09.2003 - 02.2005

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Sana Mariam