Sana Mariam
Dubai,UAE
Summary
Motivated professional with expertise in Microsoft Office Suite, ZOHO, and web design. Proven skills in social media strategy, market analysis, and CRM software. Strong problem-solving abilities and resilience in high-pressure environments. Experienced Key Account Manager with a track record of driving business growth and managing sales pipelines effectively.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Key account manager
Isla Seafoods
Dubai, UAE
2025.04 - 2025.07
- Managed key client accounts to ensure consistent service excellence and nurture long-term partnerships.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Drove high-level B2B sales meetings to secure large-scale contracts, enhancing market presence.
- Conducted comprehensive market research to identify emerging consumer behaviour trends, aiding strategic planning.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Streamlined sales processes, boosting operational efficiency and productivity.
- Established strong relationships with key industry players to expand business reach.
- Responded promptly to customer queries, ensuring resolutions while upholding satisfaction levels.
Medical Sales Representative
Alif Medical Surgical Articles
Dubai, UAE
2021.08 - 2023.03
- Expanded market share by identifying new customers and networking with decision makers.
- Delivered informative presentations on medical products to healthcare professionals, enhancing product understanding.
- Achieved 100% sales targets through strategic promotion of (disposables) products.
- Maintained accurate records of all sales activities and client interactions for reference.
- Ensured timely client communication through coordinated scheduling and follow-ups.
- Conducted training sessions for junior sales representatives, improving team performance.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Collaborated with internal teams to refine strategies for customer satisfaction and retention.
- Travelled extensively across 3 states of UAE, assigned territory for client meetings; maximized reach within target market.
Business Development Executive
ETISALAT
Dubai
2019.03 - 2021.05
- Conducted extensive market research to identify emerging trends and expansion opportunities.
- Supervised processing of more than 200 calls per day, captured and logged in CRM to increase sales by 35%.
- Maintained updated knowledge of industry trends through continuous learning and professional development.
- Trained junior staff on essential sales techniques to enhance team performance.
- Managed project timelines effectively, ensuring timely completion of all initiatives.
- Collaborated with marketing to create impactful promotional materials for client pitches.
- Devised strategic plans for revenue generation aligned with company objectives.
- Participated in industry events to raise brand visibility and generate leads.
- Streamlined internal and external communications to improve workflow processes.
Sales and marketing representative
Desert Spring Tourism LLC
Dubai, Dubai
2017.05 - 2019.01
- Designed promotional materials to maximize audience engagement.
- Implemented targeted marketing campaigns, enhancing brand recognition.
- Identified potential business opportunities, expanding clientele base.
- Managed client relationships through exceptional customer service.
- Monitored competitor activities to maintain competitive advantage.
- Leveraged social media for impactful digital marketing initiatives.
- Developed customer loyalty schemes, increasing repeat business by 70%.
- Trained and mentored junior sales and marketing staff to foster professional growth.
Reginal Officer- Asia Pacific
International Movement of Catholic Students (IMCS)
Manila, Philippines
2013.10 - 2016.03
- Coordinated regional activities across Asia, (Thailand, Myanmar, Indonesia Laos, Malaysia etc.) ensuring project efficiency and successful implementation.
- Streamlined administrative procedures by organizing office operations and delegating tasks effectively.
- Managed travel arrangements and appointments for senior management, reducing stress during business trips.
- Conducted training sessions for up to 200 participants to elevate staff competence and promote a culture of continuous learning.
- Prepared comprehensive reports and presentations to support strategic decision-making processes.
- Oversaw correspondence management, maintaining confidentiality and trust at all organizational levels.
- Increased operational efficiency by streamlining administrative processes.
- Responded promptly and effectively to emergencies using established protocols.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Tracked and replaced office supplies to maintain operational standards without excess expenditure.
- Worked collaboratively with teammates to ensure smooth office functioning.
- Ensured quality and accuracy in database management and digital file storage.
Education
BA (Hons) - Social & Cultural Studies
University of the Punjab
Lahore/ Pakkistan 2005.09 - 2009.06
High School Diploma - Computer Sciences
Govt. Degree College Kot Khawaja Saeed
Lahore/ Pakistan 2003.09 - 2005.02
Skills
- Positive attitude and persistence
- Goal orientation and multitasking
- Stress management and resilience
- Microsoft Office proficiency
- ZOHO expertise
- Business intelligence tools
Accomplishments
- Listed in Alif Medical Surgical for Surgical products and successfully received LPO and repeated order also getting with regular follow up.
- HMS Hospital
- Emirates Hospital
- International Modern Hospital
- Al Zahra hospital
- Amina hospital (Ajman)
- Thumbay Hospital - Al jurf
- Award Holder in Etisalat for Vsaas (video Surveillance as a service) and Online Marketing Website.
Timeline
Key account manager
Isla Seafoods
2025.04 - 2025.07
Medical Sales Representative
Alif Medical Surgical Articles
2021.08 - 2023.03
Business Development Executive
ETISALAT
2019.03 - 2021.05
Sales and marketing representative
Desert Spring Tourism LLC
2017.05 - 2019.01
Reginal Officer- Asia Pacific
International Movement of Catholic Students (IMCS)
2013.10 - 2016.03
BA (Hons) - Social & Cultural Studies
University of the Punjab
2005.09 - 2009.06
High School Diploma - Computer Sciences
Govt. Degree College Kot Khawaja Saeed
2003.09 - 2005.02