Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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Sana Shahzad

Sana Shahzad

Dubai,UAE

Summary

Resourceful professional with proactive approach to problem-solving and process improvement. Possesses strong analytical and communication skills, coupled with keen understanding of operational workflows. Committed to driving operational efficiency and achieving organizational goals.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Operations Executive

Pinoy Tourism
Dubai, UAE
11.2024 - 07.2025
  • Coordinated daily tour operations and travel arrangements for seamless execution.
  • Liaised with clients, agents, hotels, transport providers, and guides to ensure service quality.
  • Enhanced customer satisfaction with improved service delivery.
  • Developed strategies to augment business growth.
  • Negotiated contracts with suppliers to secure cost-effective deals.
  • Organised workflow schedules, ensuring timely completion of tasks.
  • Answered calls promptly resolving or escalating issues to maintain client satisfaction.
  • Handled bookings, confirmations, amendments, and cancellations efficiently.
  • Prepared detailed itineraries, vouchers, and travel documents for clients.
  • Monitored ongoing tours to resolve client issues and emergencies promptly.
  • Maintained strong relationships with suppliers, negotiating rates and services as required.
  • Managed operational records and client databases for accuracy and compliance.
  • Compiled weekly and monthly reports for Operations Manager review.

Office Coordinator

Carepack Solution
Dubai, UAE
02.2024 - 10.2024
  • Attended to all office visitors and managed telephone calls and email correspondence.
  • Created quotations and invoices using QB software, negotiating with vendors to maximize profit.
  • Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
  • Organised company events, promoting a positive corporate culture within the organisation.
  • Reported directly to Office Manager while assisting with daily operational needs.
  • Coordinated travel arrangements, reducing stress during business trips for executives.
  • Handled sensitive information confidentially ensuring trust throughout all levels in the organisation.
  • Supported senior management in decision-making processes through provision of accurate administrative records.
  • Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.

Office Administrator

Rabia Hospitality
01.2022 - 05.2023
  • Addressed tenant queries and facilitated new inquiries during meetings.
  • Managed expenses, cash flows, and budgeting processes efficiently.
  • Assisted in recruitment efforts to build a strong team.
  • Ensured compliance with health and safety regulations consistently.
  • Completed data entry tasks accurately to maintain error-free records.
  • Facilitated training sessions for new hires to ensure swift familiarization with office protocols.
  • Managed database to preserve updated records and accuracy.

Office Coordinator

HNAC (Construction Company)
02.2020 - 12.2021
  • Systematically filed and organized records, invoices, and project documentation.
  • Managed company databases, account files and monthly stakeholder reports.
  • Managed incoming calls, responded to emails, and coordinated meetings with executives.
  • Controlled inventory of office supplies; ensured availability as per requirements without excess expenditure.
  • Liaised with external suppliers for procurement of office necessities, ensuring timely delivery.
  • Prioritised workload effectively resulting in increased productivity across the board.
  • Facilitated interdepartmental communication by arranging regular team meetings and discussions.

Education

M.Sc (Hons.) -

Bahauddin Zakariya University
10.2017 - 12.2019

B.Sc (Hons.) -

Bahauddin Zakariya University
10.2013 - 07.2017

Skills

  • Verbal and written communication
  • Microsoft Office proficiency
  • Financial management
  • QuickBooks expertise
  • Time management
  • Data entry and documentation
  • Professional email etiquette
  • Office equipment operation
  • Filing and record-keeping
  • Project coordination
  • Quotation and invoice preparation
  • Customer relationship management
  • Vendor negotiation

Languages

English
Fluent
Urdu
Native
Arabic
Elementary
Hindi
Fluent

Affiliations

  • Badminton, Cooking, Travelling

References

References available upon request.

Timeline

Operations Executive

Pinoy Tourism
11.2024 - 07.2025

Office Coordinator

Carepack Solution
02.2024 - 10.2024

Office Administrator

Rabia Hospitality
01.2022 - 05.2023

Office Coordinator

HNAC (Construction Company)
02.2020 - 12.2021

M.Sc (Hons.) -

Bahauddin Zakariya University
10.2017 - 12.2019

B.Sc (Hons.) -

Bahauddin Zakariya University
10.2013 - 07.2017
Sana Shahzad