Reading
Sana Sharaf
Sharjah,SH
Summary
Versatile Teller Manager with Banking and Financial degree and proven customer service expertise. Managed teller services for large international bank and contributed to substantial account growth during my time. Excellent operations management and communications skills enabled achievement of positive results. Lead a team as Teller Manager as well as Priority Banking.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Teller Service Manager
Standard Chartered Bank
Dubai, Burdubai
07.2008 - 09.2012
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Performed teller andd personal banker functions during high-volume business periods to offer expeditious service to customers.
- Trained new employees in cash handling procedures, bank policies and customer service to promote compliance with established standards.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Operational Risk Officer
Standard Chartered Bank
Dubai, Deira
06.2009 - 12.2009
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
- Coordinated client compliance and due diligence requests to facilitate quality assurance and internal audits.
- Conducted meetings and generated reporting to support risk monitoring and management.
- Investigated allegations to check validity and recommend actions to minimize risk.
Education
Associate Degree - Banking And Financial Markets
American University in The Emirates
Academic City 09.2008 - 09.2011
Skills
Staff Management
Cost Analysis
Customer Service
Sales professional
Relationship building and management
Certification
CIBA - Certified Investment Banking Associate
Interests
Cooking
Group Cycling
Basketball
Timeline
[CERTIFICATE OF APPRECIATION FROM CEO], [STANDARD CHARTERED BANK] - [Timeframe]
01-2010
Operational Risk Officer
Standard Chartered Bank
06.2009 - 12.2009
Associate Degree - Banking And Financial Markets
American University in The Emirates
09.2008 - 09.2011
Teller Service Manager
Standard Chartered Bank
07.2008 - 09.2012