SANA TARIQ
Summary
Seeking a challenging role in a reputable company, eager to make a significant contribution and enhance abilities. Strong work ethic and commitment to honesty. Confident, cooperative, and always ready to learn. Clear, concise, and effective communication skills for effective collaboration. Dedicated goal is to join a team, expand knowledge, acquire new skills, and fulfill tasks. Excited to utilize potential to exceed organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Promoter
PROMOCELL MARKETING - UMBRACITY(RTA)
02.2024 - 03.2024
- Demonstrating to passengers the new umbrella dispenser machine that has been installed in the RTA bus & metro stations
- Registering a client & educating travelers on the policies regarding returning
Business Coordinator (Meydan Freezone)
DU DIGITAL GLOBAL L.L.C.
09.2023 - 12.2023
- Created effective marketing brochures for product promotions
- Executed multi-channel marketing (email, social media) & created effective
- Organized and scheduled meetings
- Managed CRM entries
- Exemplified strong knowledge in B2C and B2B interface
- Providing information about the product to potential clients
- Assisted clients related to different trade licenses & helping clients set up their businesses in Meydan Freezone
Telesales
BRILLIANT AVENIOR - ETISALAT C.P.
03.2023 - 04.2023
- Managed high volume of outbound calls efficiently
- Notified prospects & current clients about the new Etisalat plans & offers by getting in touch with them
Customer Service Representative-Call Center Agent
DUBAI HEALTH AUTHORITY, DDG
12.2021 - 01.2023
- Managed high volume of inbound calls efficiently
- Coordinated appointments for PHC and hospitals
- Booked schedules for special health centers
- Assisted with CRM filing for patient records and COVID-related matters (PCR, vaccinations & assessments)
Frontline Terminal Service/CSR
SERCO (DUBAI AIRPORT)
12.2020 - 03.2021
- Guided passengers to help desk effectively
- Skilfully performed meet-and-greet tasks
- Worked efficiently in check-in areas
- Handled departure and arrival processes
Data Entry Operator (WFH)
INSTAWEB IT SOLUTIONS
09.2018 - 06.2020
- Efficiently transcribed data from jpg to Excel
- Met strict deadlines for data entry tasks
- Displayed superb attention to detail in online forms
Telemarketing
MACAMEDIA INSTITUTE
06.2017 - 09.2017
- Provided consultancy to students and parents
- Presented academic course work and materials
- Promoted educational services of the institute
Receptionist
SARGODHA TRANSPORT LLC.
12.2016 - 01.2017
- Proficiently responded to phone inquiries
- Adept at managing diverse administrative tasks
- Enhancing customer experience
- Expertly directed callers to appropriate departments
- Streamlining communication process
Sr. Aeronautical Services Agent
EMIRATES AIRLINES
02.2008 - 05.2008
- Maintained and revised all flight operations aeronautical documents
- Timely updated navigational materials used in aircraft training
- Ensured flight crews had accurate information for simulator training
- Continually updated Aeronautical Information Publications (AIPs)
CSR & RESERVATIONs
BREEZE TOURISM L.L.C
11.2007 - 02.2008
- Managed Computer Reservation Systems: Amadeus, Sabre
- Mastered multitasking in a fast-paced working environment & executed administrative duties to ensure smooth operations & processed high volume of incoming customer service calls
CSR & RESERVATIONs
FADI TOURISM L.L.C.
04.2006 - 09.2006
Education
GSCE - Commerce - Business Management
BRITISH COUNCIL
Dubai UAE 06.2007
HSSE - Commerce Stream - Business Management
KARNATAKA STATE OPEN UNIVERSITY
Dubai UAE 03.2022
Skills
- CUSTOMER SERVICE
- OPERATIONS
- MARKETING
- CONSULTING
- CONTACT CENTER
- CALL-CENTER
- DATA ENTRY
- BUSINESS DEVELOPMENT
- TYPING
- RESERVATIONS: SABRE, GALILEO, AMADEUS
- MEDICAL CODING
- FILING
- TELEMARKETING
- MICROSOFT EXCEL
Certification
- MS. Office Applications : Comprehensive EDU. Institute, DUBAI
- Computer based Airfares Ticketing & Reservation in Galileo : Emirates EDU. Centre, DUBAI, UAE
- Diploma in Passenger Service Agent : PSA DIPLOMA, UK., ITI Institute, DUBAI, UAE
- Diploma in IATA/UFTAA Foundation & EBT : IATA MONTREAL,CA FROM SKYLINE UNIVERSITY COLLEGE, SHARJAH, U.A.E
- Completion Certificate in Medical Coding & Billing : OXYCODE INSTITUTE, DUBAI
- ALISON (ONLINE): 1) Diploma in Customer Service Management 2)Diploma in HRM
Languages
Arabic
Elementary (A2)
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Promoter
PROMOCELL MARKETING - UMBRACITY(RTA)
02.2024 - 03.2024
Business Coordinator (Meydan Freezone)
DU DIGITAL GLOBAL L.L.C.
09.2023 - 12.2023
Telesales
BRILLIANT AVENIOR - ETISALAT C.P.
03.2023 - 04.2023
Customer Service Representative-Call Center Agent
DUBAI HEALTH AUTHORITY, DDG
12.2021 - 01.2023
Frontline Terminal Service/CSR
SERCO (DUBAI AIRPORT)
12.2020 - 03.2021
Data Entry Operator (WFH)
INSTAWEB IT SOLUTIONS
09.2018 - 06.2020
Telemarketing
MACAMEDIA INSTITUTE
06.2017 - 09.2017
Receptionist
SARGODHA TRANSPORT LLC.
12.2016 - 01.2017
Sr. Aeronautical Services Agent
EMIRATES AIRLINES
02.2008 - 05.2008
CSR & RESERVATIONs
BREEZE TOURISM L.L.C
11.2007 - 02.2008
CSR & RESERVATIONs
FADI TOURISM L.L.C.
04.2006 - 09.2006
GSCE - Commerce - Business Management
BRITISH COUNCIL
HSSE - Commerce Stream - Business Management
KARNATAKA STATE OPEN UNIVERSITY
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