Sana Yahyaoui
Summary
- Business-oriented professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges
.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Generalist/Administrative Executive
Tasnim Trace DMCC / BTBC Llc
05.2018 - Current
- Acting as a liaison between employees and management , providing guidance and support.
- Maintaining accurate employee records in HRIS systems, and kept employee files up to date and accurate.
- Supporting human resources department with new hire orientations and monthly departmental meetings.
- Explaining employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- preparing payroll by providing relevant data (absences, Annual leaves, sick leave, study leave…);
- Assisting with recruitment process by posting job ads, filtering applications, scheduling interviews.
- .Managing mails and both incoming and outgoing correspondence, and Answered high volume of phone calls and inquiries.
- Managing executive calendars, scheduling meetings and appointments and coordinating travel arrangements .
- Liaising with Dubai Government entity such as Dubai land department, Dubai Municipality, Concordia DMCC, DMCC service center, Tashel, Amer, Ejari...
- Drafting new employment contract and employment amendment, handling mediation cases.
- Completing of a broad variety of administrative tasks including license renewal, visa new ,renewal and cancellation, Emirates ID, Establishment card, Health insurance,
Front Office Assistant
Dubai Multi Commodities Center (DMCC)
12.2012 - 02.2018
- Communicated efficiently and professionally with free zone counter clients, educating them on the relevant requirements for all types of services provided.
- Assisted clients registering and applying for free zone services: Compagnie Amendment (an increase of shares, a decrease of shares, the appointment of a new director- shareholders.., Compagnie de-registration… License renewal, change of activities, change of address, License termination …
- Managed the issuance of Arabic letters, NOCs, attestations, and true copies for all our member companies.
- Received and verify all the documents required for Visa application ( renewal, transfer, cancellation, calculate overstay, Dependent Visas…
- Guided free zone members to create Mediation cases and employment contract amendment, Access approval, health insurance, workman compensation…
- Entered all the relevant data into the system and update the system to enable clients to track their application status
- Addressed all clients' requests, queries, and complaints promptly and efficiently manner and through various channels such as phone calls, email, Live Chat, and Webinars.
- Adhered to all performance standards and proactively work towards maintaining overall department KPIs
- Helped member companies to subscribe and activate the Electronic Signatures to improve the services of all member companies to be able to sign documents electronically
- Contributed to continual improvement process and idea management
HR Coordinator- Guest Service Department
EMAAR Malls - The Dubai Mall UAE
08.2008 - 11.2012
- Maintained conference room schedules and taking minutes of meetings.
- Registered customer inquiries and complaints in the CRM system.
- Scheduled training sessions and sending notifications to the participants, ensuring all the necessary equipment are available, keeping a record of the training courses, and Distributing certificates to the participants.
- Updated the staff by posting periodic information on the intranet site and notice board.
- Implemented monthly rotational roster, setting and preparing the roster, forwarding it to the department Manager for approval, and assisting the HR in the monthly payroll.
- Monitored staff attendance on a daily and monthly basis (absences, reporting late, sickness,...).
- Tracked Oracle leave applications (sick leaves, annual leaves, emergency leaves,TIL…) and tracking staff requirements (salary certificates; pay slips; letters, and NOCs,…).
Sales Associate
Alshaya LLC Co
12.2006 - 06.2008
- Pushed sales, providing the best customer service and publishing daily sales reports and feedback, handling cash and monitoring the cash system
- conducted various actions to prevent stock loss using annual stock loss action plan, doing regular stock checks and receiving proper deliveries by filling in/out merchandise records as per the company policy
- Assisted the Manager in all aspects of office procedures and general requirements.
Education
General Administrator Diploma - General Business Administration
Ministry of Vocational Training And Employment
Tunisia01.2001
Secondary School to Baccalaureate - Literature
Al Khadra Institute
Tunisia01.1998
Skills
- Advanced administrator in Sales Force and Human Resources Information System (Fairsail/HRIS)
- Adaptable and proficient in learning new concepts quickly and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Excellent Organizational and time management skills
Certification
- Human Resources and Recruitment - Nadia Training Institute Dubai, 2018, Human Resource Management and Strategic Planning, UAE Labor Law, Recruitment and Selection, Training and Development, Payroll & Benefits
- Certification in Secretarial Skills for Executive Secretaries - Nadia Training Institute Dubai, 2012, Organizational Structure, Communication Skills for Executive Assistants, Calendar Management, Presentation Skills, Meeting Management
Visa
Residence Visa
Driving License
UAE
Personal Information
Nationality: Tunisian
Timeline
HR Generalist/Administrative Executive
Tasnim Trace DMCC / BTBC Llc
05.2018 - Current
Front Office Assistant
Dubai Multi Commodities Center (DMCC)
12.2012 - 02.2018
HR Coordinator- Guest Service Department
EMAAR Malls - The Dubai Mall UAE
08.2008 - 11.2012
Sales Associate
Alshaya LLC Co
12.2006 - 06.2008
General Administrator Diploma - General Business Administration
Ministry of Vocational Training And Employment
Secondary School to Baccalaureate - Literature
Al Khadra Institute
- Human Resources and Recruitment - Nadia Training Institute Dubai, 2018, Human Resource Management and Strategic Planning, UAE Labor Law, Recruitment and Selection, Training and Development, Payroll & Benefits
- Certification in Secretarial Skills for Executive Secretaries - Nadia Training Institute Dubai, 2012, Organizational Structure, Communication Skills for Executive Assistants, Calendar Management, Presentation Skills, Meeting Management
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