Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sanaa Guennou

Sanaa Guennou

Executive Assistant To CEO
Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Personal Assistant to the Owner

Provimedical FZCO
Dubai
08.2021 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Organized and attended meetings and compiled related documents and reports.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Sourced and ordered office equipment and supplies.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Served as point of contact between clients and managerial staff.
  • Attended meetings, took notes and tracked action items.

Real Estate Broker

Azco Real Estate
Dubai
09.2019 - 07.2021
  • Arranged for inspections and surveys of sold properties.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Compared properties possessing similar features to determine competitive market prices.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Managed roster of clients to send announcements and information on new properties.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Worked with special team to locate and develop properties in Dubai area.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Advised clients on optimum buying and selling choices for maximum returns.

Personal Assistant to the Managing Director

Snow Way Foodstuff Trading
Dubai
09.2018 - 04.2019
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Displayed absolute discretion at handling confidential information.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Attended meetings, took notes and tracked action items.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Answered high volume of phone calls and email inquiries.
  • Updated and maintained confidential databases and records.

Customer Service Manager

Phone Group
Casablanca
03.2011 - 01.2018
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Education

High School Diploma -

Ibn Zaidoun High School
Casablanca, Morocco
06.2005 - 07.2008

Bachelor Degree: Management & Economy - Management & Economy

Faculty of Juridical, Economic And Social Sciences
Casablanca, Morocco
06.2008 - 07.2012

Skills

    Relationship/team building

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Timeline

Personal Assistant to the Owner

Provimedical FZCO
08.2021 - Current

Real Estate Broker

Azco Real Estate
09.2019 - 07.2021

Personal Assistant to the Managing Director

Snow Way Foodstuff Trading
09.2018 - 04.2019

Customer Service Manager

Phone Group
03.2011 - 01.2018

Bachelor Degree: Management & Economy - Management & Economy

Faculty of Juridical, Economic And Social Sciences
06.2008 - 07.2012

High School Diploma -

Ibn Zaidoun High School
06.2005 - 07.2008

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Sanaa GuennouExecutive Assistant To CEO