Sanaa Saeed Al Hmoudi

Attachment in OD&WFP since April 2023 till today.

- Complete the organization changes based on the business need (Merge/ Optimize Departments/Teams/Positions/Reduction of Positions/ Change Job Title/ Change Location):

. Review and analyze the submitted proposals

. Calculate the cost impact

. Provide Recommendations

. Update the Organization Charts with the proposed changes

. Obtain necessary endorsements and CEO approval

. Raise tickets to implement the changes in the system

- Conduct benchmarking studies against the best practices and identify opportunites fir improvment

- Implement new operating models in AR Organization as per recived from ADNOC

- Reviewed all AR Organization Structures generated in the Org

. Modeling INGENTIS TOOL and rectified the the discrepanciesin terms of numbers and position titles.

- Participated in HC Business Plan (Demand cycle and implemented in the system as per the timeline)

- Prticipated in the implementation of project optimal

- Managed the approved obsolote positions in Shared Services and coordinated with the lines and ADNOC OD

- Succcessfully managed al preprations for hosting the OD&WFP Forum

• Review, analyze and recommend for all reports and documents submitted to the SVP Operations within or outside Operations.
• Ensure SVPO and Site Heads individual performance objectives (IPOs) are fully tracked, monitored and credibly reported.
• Conduct regular updates reviews with SVPO and highlight areas of concerns.
• Complies and analyses monthly management and shareholders operations performance reports by receiving input from all divisions/teams on their progress.
• Provides statistical data to division/line managers on their objectives and performance.
• Organize & Maintain various comprehensive databases to ensure the efficient and timely action by the Divisions Vice Presidents / Department Managers in case of shortfalls, as required.
• Coordinate organizational review studies including mobilization, placements and recruitment plans, as an when required.
• Produce follow up reports from the tracking system to point out overdue actions and issues for the SVP.

• Duties:
• Lead team for national housing loan
• Performing Customer service for NHL customers once they approach for any inquiring and clarification
• Maintaining Collection cases by daily basis calls to the customers within distributed portfolio list
• Managing NHL PDCs lodgment, retrieval, and replacement
• Ensure all relevant MIS spreadsheets are updated and maintained to assist the smooth running of the team functions such as: - Monthly reports for Deceased cases
• Weekly report to check with thegovernment sector regarding the delayed payments
• Daily report to represent returned Cheques as per customer request
• Follow-up with officers on audit and loan reviews ensuring outstanding items are addressed
• Ensures Loan Documentation including security documentation is properly executed and filed in safe custody
• Ensures Loan Repayments are monitored promptly, and reminders are issued timely on any amount in arrears
• Reviews and improve operational process efficiency
• Meetings with another department to develop and enhance the work strategy
• Guiding the customer regarding the procedure of rescheduling the loan
• Deal with external departments Government sector (Ministry of Finance & Ministry of pension) to ensure the smooth process of payments
• Managing operational transactions by making transactions among customer account to account
• Serving customer issues by analyzing and coming up with the smooth solution for any concern raised by the customers
• Rotation into the other departments to understand their work process which adds more experience to our work environment (National Housing Loan Dept
• And Branches).
• Aided delivery of Quality Assurance policy updates for optimised business performance.