Sanabanoo Maaz Merchant
Dubai
Summary
Experience delivering customer service and administrative excellence with Customer care knowledge, especially skilled at determining back-office needs, understanding back-end Operations and customer support environment by executing and settling work initiated, with complete adherence. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Client Care Representative
The Lighthouse Arabia
04.2023 - Current
- Welcoming all visitors and registering them at reception
- Copying, scanning, and filing documents
- Preparing reports and maintaining records
- Typing various documents
- Generated reports on customer feedback and satisfaction levels
- Maintained professional demeanor when dealing with difficult customers or situations
- Performed data entry of customer accounts into databases accurately and efficiently
- Demonstrated problem-solving abilities in order to identify solutions for client issues
- Provided excellent customer service to clients, responding quickly and efficiently to inquiries and requests
- Prepared detailed documentation regarding customer feedback for further review by management
- Assessed incoming emails from clients and responded according to established protocols
- Managing front office staff.
Bank Manager
IndusInd Bank
04.2017 - 12.2022
- Individually handling the queries for KYC for assigned zone as per business requirements
- Addressing the pre and post account openings queries from different branches
- Processing new account openings like savings and current accounts
- Booking of Fast Track FD,s of trade finances
- Coordinating with the regional, zonal and acquisition heads through mails and calls to resolve outstanding queries.
Assistant Manager
IndusInd Bank
04.2015 - 03.2017
- Verifications and processing of documents provided of all saving and current product of individual account and non individual accounts like Hindu undivided family account, partners account
- Maintaining of records and completions of targets on daily basis
- Resolving the queries in opening the account
- Processing all savings and current product of individuals account
- Reviewing and removing discrepancies if any, raised by DVU verifiers.
Business Coordinator
Bonanza Medical Tourism
02.2014 - 04.2015
- Planning new business acquisition for international medical tourism
- Promoting health cards through strategic process
- Maintaining files necessary to ensure accurate and timely records
- Coordinating design collection and submission of documentation
- Preparing the agreements for business associations and coordination with the Centre for future activities
- Coordination with employee and branch and associates and other for the lead generation.
Customer Care Executive
Anjali Mukerji Health Total
09.2010 - 02.2014
- Answering calls and assessing customers support needs
- Achieving targets framed by management for increase in business growth
- Identifying and providing input on unique or recurring customer problems
- Updating customers about product line and service offerings current products and technologies
- Escalations of issues to support teams in order to resolve the issue to the customer complete satisfaction
- Maintaining accurate call logging and tracking into call support database.
Receptionist
Mega Mall Management LTD
12.2008 - 05.2010
- Handling front desk handling
- Office admin work
- Attending guests and directing them properly handling EPABX system taking phone calls
- Receiving Dispatching couriers and maintaining records
- Mailing inter office correspondence form time to time
- Maintaining attendance records.
Education
PDGBA-BA&HR -
Welingkar insititute of management
01.2014
Bachelor of Commerce -
Mumbai University
01.2011
Skills
- Microsoft Office
- Customer Relations
- Document Analysis
- Operations Management
- Employee Performance Evaluations
Languages
ENGLISH
HINDI
URDU
Hobbies and Interests
- Reading
- Travelling
- Swimming
- Dancing
References
References available on request
Timeline
Client Care Representative
The Lighthouse Arabia
04.2023 - Current
Bank Manager
IndusInd Bank
04.2017 - 12.2022
Assistant Manager
IndusInd Bank
04.2015 - 03.2017
Business Coordinator
Bonanza Medical Tourism
02.2014 - 04.2015
Customer Care Executive
Anjali Mukerji Health Total
09.2010 - 02.2014
Receptionist
Mega Mall Management LTD
12.2008 - 05.2010
PDGBA-BA&HR -
Welingkar insititute of management
Bachelor of Commerce -
Mumbai University
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