Sanae Hasini
Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Sales Representative
Carpo Dubai Mall
04.2022 - 09.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
Hostess
Flora Al Barsha Hotel
02.2021 - 02.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess
Lanoisette Cafe
12.2020 - 01.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
DipnDip
08.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Lala Asmae
Oujda06.2019
Skills
- Client Account Management
- Records Management
- Revenue Generation
- Process Improvement
- Customer Needs Assessment
- Sales Development
- Customer Service
- Sales Closing
- Client Service
- Reservations Management
- Payment Processing
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Sales Representative
Carpo Dubai Mall
04.2022 - 09.2023
Hostess
Flora Al Barsha Hotel
02.2021 - 02.2022
Hostess
Lanoisette Cafe
12.2020 - 01.2021
Cashier
DipnDip
08.2019 - 09.2020
High School Diploma -
Lala Asmae
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