Sanchit Solkar
Summary
A fully committed and focused hospitality professional who is quick to grasp new ideas with developing creative solutions to the problems. Excel at managing teams and stimulating maximum levels of customer service and satisfaction. Strategic planner who strives to deliver steady performance even under high pressure conditions.
Overview
7
7
years of professional experience
Work History
VIP Server
Five Hotels And Resorts
Dubai, United Arab Emirates
10.2021 - Current
- Assisting Outlet manager in Running the outlet effectively, efficiently in accordance with the established concept and also provide courteous, professional and flexible service.
- Increased venue revenue by upselling premium menu items and promoting special events and upsold high-profit items to enhance sales numbers.
- Increased restaurant revenue by 20% by redesigning the menu and adding several new options.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Assisted in planning and executing private events, contributing to successful functions that exceeded client expectations.
- Supported training initiatives for new hires by serving as an experienced mentor, sharing best practices and tips for success in the role.
- Collaborated with the kitchen staff to ensure timely delivery of food orders, enhancing the overall guest experience.
- Completed accurate cash handling transactions by following established procedures, minimizing discrepancies in daily sales reports.
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
Restaurant server
Marriott international inc
Mumbai
05.2018 - 10.2021
- To assist the Outlet Manager in running the outlet effectively, efficiently in the established concept and also provide courteous, professional and flexible service.
- Maintained a customer satisfaction rate of 80% for 2019.
- Appreciated and awarded by the restaurant manager for increasing Guest voice scores for the department.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Restaurant Server
The Lalit Mumbai
Mumbai
05.2017 - 05.2018
- To assist the team in running the outlet effectively, efficiently in accordance with the established concept and also provide courteous, professional and flexible service.
- Building strong customer relationship, solicit feedback & monitor Guest Satisfaction index.
- Upsell of products and services to maximizes the top line of the department and ensure the highest level of customer satisfaction in food and beverage.
- Increased restaurant revenue by 70% by adding several new options.
- Recognize by the guests on online guest satisfaction index.
Education
Bachelor of Science - Hospitality Studies
Kohinoor College of Hotel Management
Mumbai 05.2017
Skills
- Team Management
- Adaptability
- Decision Making
- Supervision and Leadership
- Negotiation Skill
Accomplishments
- Nominee for Employee of the month 2019
- Personal butler to Mr.Salunkhe Hon. Chairman of Siddhartha Milk Foods.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
VIP Server
Five Hotels And Resorts
10.2021 - Current
Restaurant server
Marriott international inc
05.2018 - 10.2021
Restaurant Server
The Lalit Mumbai
05.2017 - 05.2018
Bachelor of Science - Hospitality Studies
Kohinoor College of Hotel Management