SANDALI SILVA
ABU DHABI
Summary
Highly organized Front Desk Receptionist ( 06 YEARS ) with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
NMC SPECIALITY HOSPITAL ABU DHABI
04.2018 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Agent
SEYLAN BANK COLOMBO
03.2017 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
VISAKHA VIDAYALAYA
COLOMBO SRI LANKASkills
- File Organization
- Mail Distribution
- Office Organization
- Correspondence Drafting
- Cash Handling
- Project Management
- Customer Service
- Spreadsheet Tracking
- Front Office Management
- Call Routing
- Inventory Control
- Guest Relations
- Office Administration
- Issue Handling
- Office Management
- Multi-Line Telephone Systems
- Sorting and Labeling
- Listening Skills
- Meeting Arrangements
- Problem-Solving Skills
- Staff Management
Certification
- AWS CERTIFICATION
- BRITISH COUNCIL COLOMBO
Additional Information
I HAVE MY OWN VISA ( GOLDEN VISA FOR 10 YEARS ). SO CURRENTLY LOOKING FOR A JOB IN ABU DHABI. 06 YEARS OF EXPERIENCE IN NMC SPECIALITY HOSPITAL ABU DHABI AS A FRONT OFFICE EXECUTIVE.
Languages
English
Advanced (C1)
Timeline
Front Desk Receptionist
NMC SPECIALITY HOSPITAL ABU DHABI
04.2018 - 10.2023
Customer Service Agent
SEYLAN BANK COLOMBO
03.2017 - 03.2018
High School Diploma -
VISAKHA VIDAYALAYA
- AWS CERTIFICATION
- BRITISH COUNCIL COLOMBO
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