Sandeep Sandeep
Dubai,UAE
Summary
Proactive and detail-oriented System Administrator with a strong foundation in managing, monitoring, and maintaining IT systems, AV systems and networks. Skilled in troubleshooting hardware and software issues, configuring servers both on Premise and Hybrid models, and ensuring system performance and security. Adept at collaborating with teams to implement IT solutions and supporting end-users with technical challenges. Eager to learn and grow in a dynamic IT environment, with a commitment to delivering reliable and efficient IT services
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
System Support Engineer-Hybrid Infrastructure
Dubai Integrated Economic Zones
Dubai, UAE
11.2023 - Current
- Conducted proactive patch upgrades on system and phones thereby reducing disruptions in production by up to 43%.
- Documented troubleshooting steps, build SOP's and provided reference for past incidents via problem tickets.
- Carried out preventative checks of servers and machines at user end to prevent unforeseen events.
- Led Cisco phones upgrades and data migration project in Dubai Commerce City with zero data loss.
- Crafted user manuals and guidelines, helped end-users navigate through system effectively, especially during minor and major IT environment upgrades.
- Liaison with Vendors for hardware and software and lead deployments to meet specific customer and organizational IT requirements.
- Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear
- Led Windows 11 migration project for DCC workforce and with Zero downtime or data loss during transition period.
- Provided round-the-clock support during VIP visits, Conferences and crucial meetings.
- Responsible for Boardroom and meeting room devices and their uptime ,performance and proactive maintenance.
Technical Support Engineer
Mobilier Bureau Pro
09.2019 - 09.2023
- Installation & Troubleshooting of Server and User Operating Systems
- Hardware level troubleshooting of multi branded Servers, Desktops and Laptops
- Windows Server Installation and configuration.
- Network and standalone Printer Installation, Configuration & troubleshooting
- Organization approved Software Installation & Troubleshooting
- Backup and Restore of data on Server and user level. Performed Random testing as per organizational requirement.
- Wi-Fi and LAN level Networking Configuration and troubleshooting
- AD,DHCP & DNS Server Configuration
- Asset Management functions, maintaining and tracking of IT inventory
- Troubleshoot, and resolve IT issues in accurate and timely manner
- Maintenance of agreed SLA's of tickets and functions.
- User training of new features, preparing of digital handouts and circulating them.
- Ensuring compliance of Organizational IT Policies and procedures.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
- Used ServiceNow to track support tickets and document actions.
- Conducted server back-up and recovery operations in line with protocols.
Field Service Engineer
Tata Power Delhi Distribution Ltd
Delhi
04.2018 - 08.2019
- Company Overview: Electricity Distribution
- Performed Field troubleshooting and Repairs on laptop and Workstation, Tablet, Desktop
- Restore data, operating system files documents and drivers
- Diagnose system malfunction to isolate problem
- Hardware support of Laptop and Desktop, Workstation
- Troubleshoot and resolve hardware, connection, printer and software issues reported to Service Desk
- Update network applications as required
- Provide Technical support to entire team
- Maintain and expand knowledge base in area of expertise
- Electricity Distribution
Education
Master of Business Administration - IT
Amity University
Bachelor’s - B.A ( Honors)
Delhi University
05.2008
Diploma - 'O' Level
National Institute of Electronics & Information
India 01.2007 - 12.2007
Diploma - 'A' Level
National Institute of Electronics & IT
India 01.2008 - 12.2009
Skills
Server Administration
Virtualization ( Exi )
Storage Management
Azure Cloud
Operating Systems: Windows OS
Monitoring Tools like Solarwinds
Power Management
Soft Skills
Problem Solving:
Documentation:
Adaptability:
Communication:
Languages
English
Fluent
Hindi
Native
French
Upper intermediate
Personal Information
- Passport Number: R6406907
- Gender: Male
- Nationality: Indian
- Marital status: Married
Custom
- Reading Books
- Long Walk
Certification
Microsoft Certified: Azure Fundamentals
Credential ID: 6D1F9E0B2BF4FAA1
Microsoft Certified: Azure Administrator Associate
Credential ID: FD6C3A3485A5CA85
Microsoft Certified: Windows Server Hybrid Administrator Associate
Credential ID: C5E535A1C7E24AC1
English For IT 1
Cisco Networking Academy
English For IT 2
Cisco Networking Academy
Introduction To Cybersecurity
Cisco Networking Academy
Network Support And Security
Cisco networking Academy
Microsoft 365 Administartion(Exam 70-346)
udemy
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
Timeline
System Support Engineer-Hybrid Infrastructure
Dubai Integrated Economic Zones
11.2023 - Current
Technical Support Engineer
Mobilier Bureau Pro
09.2019 - 09.2023
Field Service Engineer
Tata Power Delhi Distribution Ltd
04.2018 - 08.2019
Diploma - 'A' Level
National Institute of Electronics & IT
01.2008 - 12.2009
Diploma - 'O' Level
National Institute of Electronics & Information
01.2007 - 12.2007
Master of Business Administration - IT
Amity University
Bachelor’s - B.A ( Honors)
Delhi University
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