Sandeep D’Souza
Automotive Service Advisor
Abu Dhabi
Summary
Service Advisor To apply my skills and knowledge in my area of expertise to achieve the goals of the organisation. Work with complete sincerity and to the best of my ability in a way that would benefit the organisation as well as my self- improvement. Project on making and development of QUAD BIKE. Automobile manufacturing & maintenance program in Chennai organized by FORD MOTOR Company and passed in L1 and L2 training. Automobile product information program in Mumbai organized by TATA FIAT Company and passed in L1 and L2 training. Computer Proficiency Diploma in computer application with aggregate of 70% that involved exposure to MS Office.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Automobile Service Advisor
Al Futtaim Motors, Toyota
Abu Dhabi
09.2022 - Current
- Greeting customers and directing them to available technicians
- Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs
- Knowledge of products and services to sell or provide in-depth information about available parts and service options
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
- Managing and overseeing the dealership's workflow and schedule
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are related to customers and processing their payments
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Automobile Service Advisor, Auto Repair
Al Sayegh, Luxury Multi Brand
05.2018 - 08.2022
- Greeting customers and directing them to available technicians
- Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs
- Knowledge of products and services to sell or provide in-depth information about available parts and service options
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
- Managing and overseeing the dealership's workflow and schedule
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are related to customers and processing their payments
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Automobile Maintenance Supervisor
Al Ojaimi Group
10.2015 - 12.2017
- Providing test drive to the vehicles under checkup
- Supervision of forklifts
- Supervision of light vehicles and buses
- Floor in-charge
- Maintaining daily service reports and daily new parts reports
- Maintaining vehicle history records
- In-charge for tools and equipment.
Service Advisor
Bhavna Ford
Mumbai
03.2013 - 09.2015
- Greeting customers and scheduling service appointments
- Cataloguing customers’ concerns and comments
- Preparing service orders and descriptions of problems and repairs
- Translating customers’ repair problems into standard repair terminology
- Explaining repairs to customers
- Test-driving vehicles to confirm service repairs
- Estimating the cost and time needed for repairs
- Handling customer complaints.
Technician
Wasan Tata Fiat
Mumbai
02.2012 - 01.2013
- Keeping equipment available for use by inspecting and testing vehicles
- Completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters
- Maintaining vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage
- Verifying vehicle serviceability by conducting test drives; adjusting controls and systems
- Complying with state vehicle requirements by testing engine, safety, and combustion control standards
- Maintaining vehicle appearance by cleaning, washing, and painting
- Maintaining vehicle records by recording service and repairs
- Keeping shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Updating job knowledge by participating in educational opportunities; reading technical publications
- Accomplishing maintenance and organization mission by completing related results as needed.
Technician
Metro Ford
Bangalore
08.2010 - 01.2012
- Keeping equipment available for use by inspecting and testing vehicles
- Completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters
- Maintaining vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage
- Verifying vehicle serviceability by conducting test drives; adjusting controls and systems
- Complying with state vehicle requirements by testing engine, safety, and combustion control standards
- Maintaining vehicle appearance by cleaning, washing, and painting
- Maintaining vehicle records by recording service and repairs
- Keeping shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Updating job knowledge by participating in educational opportunities; reading technical publications
- Accomplishing maintenance and organization mission by completing related results as needed.
Education
Diploma - Automobile Eng
St. Mary’s ITC, National Council for Vocational Training, “Ministry of labor Government of India
PUC - undefined
Pre-University College, Gov’t. PU College
SSLC - undefined
St. Lawrence High School, Karnataka Secondary Examination Board, ITI Training Centre
Skills
Highly customer satisfaction with company revenue
undefinedTimeline
Automobile Service Advisor
Al Futtaim Motors, Toyota
09.2022 - Current
Automobile Service Advisor, Auto Repair
Al Sayegh, Luxury Multi Brand
05.2018 - 08.2022
Automobile Maintenance Supervisor
Al Ojaimi Group
10.2015 - 12.2017
Service Advisor
Bhavna Ford
03.2013 - 09.2015
Technician
Wasan Tata Fiat
02.2012 - 01.2013
Technician
Metro Ford
08.2010 - 01.2012
Diploma - Automobile Eng
St. Mary’s ITC, National Council for Vocational Training, “Ministry of labor Government of India
PUC - undefined
Pre-University College, Gov’t. PU College
SSLC - undefined
St. Lawrence High School, Karnataka Secondary Examination Board, ITI Training Centre
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