Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Timeline
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Sandeep Kumar

Sandeep Kumar

DUBAI,United Arab Emirates

Summary

Dynamic and results-driven Operations Manager with a proven track record of driving operational excellence, optimizing processes, and delivering exceptional results. With over 18 years of experience in Retail Sales & Operations across various retail formats and various product segments such as Fashion, Footwear, Large Furniture & Home Furnishing, Supermarkets and Hypermarkets, F&B Quick Service Restaurants, and Hospitality. I possess a strong combination of strategic thinking, leadership, and problem-solving skills to streamline operations and enhance efficiency. I excel in identifying opportunities for process improvement, cost reduction, and productivity enhancement, ensuring seamless workflows and resource optimization.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work history

Business Manager – Retail Sales & Operations

Apparel Group
Dubai
01.2022 - Current
  • Currently heading Sales & Operations for 2 malls with 30+ stores for Apparel group
  • Brands include ALDO, Call It Spring, Charles & Keith, Skechers, Levi's, Inglot, BHPC, Tommy Hilfiger, Calvin Klein, Crocs, Birkenstock, Nine West, Dune London etc
  • Primarily responsible for improving sales per sq
  • Feet metric across malls
  • Key stakeholder in new store opening decisions, lease renewals, store relocations & brand specific strategic decisions
  • Responsible for managing the cost side of the P&L and optimizing petty cash, overtime, maintenance and manpower expenses
  • Conduct QBR (Quarterly Business Review)
  • Support brand and marketing events in the malls and coordinate necessary permissions from the mall management
  • Liaison between Mall Management & Apparel teams (Legal, Marketing, Maintenance & Leasing)
  • Constantly monitor and analyze retail KPIs such as Average Transaction Value, Units per transaction, traffic conversion etc
  • And take corrective measures to improve the metrics.

Mall Manager – Retail Operations

Apparel Group
Dubai
09.2016 - 12.2021
  • Managed operations for 72 Stores across 4 malls in Dubai with stores in both clearance store formats (Dubai Outlet Mall) and free-standing stores
  • Actively engage with the senior members of the retail management team to create a clear actionable plan for the teams by taking into account the business strategy and annual goals
  • Conduct revenue forecast for the stores and feed it into the finance team for budgeting purposes
  • Constantly reviewing capability and capacity to ensure objectives are delivered
  • Analyze retail KPIs, identify opportunities and suggest plans to improve and grow the business by increasing the stores productivity
  • Conduct scheduled store visits to ensure stores are efficiently and effectively managed and that the stores follow all the SOPs (Standard Operating Procedures)
  • Identify the training and development needs of the team and coordinate the fulfillment of trainings with the L&D department.

Asst Store Manager (Acting Store Manager)

Home Centre
Dubai
03.2009 - 08.2016
  • Started journey as Furniture In-charge in 2009. Grew up the ladder to become furniture manager in 2011, then 2014 became Asst Store Manager, Opened successfully Al Ain Mall store in 2015
  • Responsible for managing the store operations and drive the sale.
  • Been part of 5 Home Centre stores across various Emirates during the tenure
  • Motivate the team to constantly push the boundaries, think innovatively so that the store excels in all the parameters
  • Conducting monthly & quarterly reviews of store and present anomalies with recovery plans
  • Implementing SOP's at store
  • Ensuring implementation of perpetual inventory control system at store and review the same periodically
  • Reviewing floor plans on a regular basis and initiate changes in co-ordination with visual merchandising team
  • Driving manpower productivity as per productivity norms at stores
  • Do regular competition tracking study the store’s catchment areas to understand the ever-evolving customer needs
  • Execute promotional activities for the store.

Store Manager (Acting Area Manger)

More (Aditya Birla Retail)
Mumbai
07.2008 - 03.2009
  • Responsible for the overall operations of 7 stores
  • Involved in closing non-performing stores
  • Researching, developing and implementing marketing strategies
  • Implementation of sales promotion and events in the region.

Store Manager

More (Aditya Birla Retail)
, India
10.2007 - 06.2008
  • Responsible for the daily management of 35 staff members and assigning duties
  • Managing and motivating staff to increase sales and ensure store efficiency
  • Ensure that the operating costs are within the assigned budgets
  • Maintaining accurate records of all pricings, sales, and activity reports, address shrinkage and stock loss issues
  • Ensuring all corporate and local regulations and procedures are met and complied with
  • Maintaining awareness of market trends and monitoring local competitors
  • In co-ordination with the concerned departments, designing customer focused sales promotions and events
  • Improving Customer Satisfaction Index.

Store Opening Team

More (Aditya Birla Retail)
, India
07.2007 - 09.2007
  • Member of the store opening pioneer team that had a mandate to open 500 stores in India within 6 months
  • Undertake the site survey, finalize the site and liaise with the leasing and projects team for developing the site
  • Open the store and handover the operations to the store team
  • Drafting of the store operations SOPs and manuals.

Senior Assistant Manager – Operations

Dominos Pizza India Limited
Bangalore
03.2007 - 07.2007
  • Delivery management
  • Managing shrinkage and inventory
  • Store operations
  • Team management.

Assistant Manager – Housekeeping Department

Sun-N-Sand Hotel
Mumbai
07.2005 - 02.2007
  • Started as a management trainee and went onto become an Assistant Manager in the Housekeeping department.

Education

Higher Secondary School -

Science College
01.2000 - 04.2002

BSc. In Hospitality & Hotel Administration -

Institute of Hotel Management
01.2002 - 04.2005

Skills

  • Sales and Operations: Managed operations across 42 stores to successfully generate a topline of AED 200 Million per year
  • Cost Optimization / P&L: Responsible for managing the cost side of the P&L and optimizing petty cash, overtime, maintenance, and manpower expenses
  • Process Improvement: Continuously look for opportunities to improve business processes to better serve customers and help achieve business objectives
  • Team Management and Development: Motivation, team building, leave planning, training, team development
  • Strategic Planning: Continuously monitor store performance and initiate store closures, new store openings, relocations, and brand swapping
  • Inventory Management / Logistics: Ensuring consistent and healthy stock management and replenishments
  • Stakeholder Management: Proven ability to build functional relationships between our internal and external stakeholders

Personal Information

Date of birth: 07/20/85

Timeline

Business Manager – Retail Sales & Operations

Apparel Group
01.2022 - Current

Mall Manager – Retail Operations

Apparel Group
09.2016 - 12.2021

Asst Store Manager (Acting Store Manager)

Home Centre
03.2009 - 08.2016

Store Manager (Acting Area Manger)

More (Aditya Birla Retail)
07.2008 - 03.2009

Store Manager

More (Aditya Birla Retail)
10.2007 - 06.2008

Store Opening Team

More (Aditya Birla Retail)
07.2007 - 09.2007

Senior Assistant Manager – Operations

Dominos Pizza India Limited
03.2007 - 07.2007

Assistant Manager – Housekeeping Department

Sun-N-Sand Hotel
07.2005 - 02.2007

BSc. In Hospitality & Hotel Administration -

Institute of Hotel Management
01.2002 - 04.2005

Higher Secondary School -

Science College
01.2000 - 04.2002

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