Sandeep Palav
Dubai,UAE
Summary
Experienced hospitality and housekeeping manager with a proven track record in operational efficiency and cleanliness standards. Expertise in team leadership, training, and quality control drives seamless housekeeping operations and boosts guest satisfaction. Demonstrated ability to implement effective strategies that enhance service quality and operational performance.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work history
Assistant Manager Housekeeping & Laundry
Kempinski The Boulevard Hotel/Kempinski Central Avenue
Dubai, UAE
2023.05 - 2026.02
- Supported cluster director of housekeeping in executing departmental functions.
- Managed daily operations of housekeeping and laundry departments to ensure quality standards were met.
- Assisted in performance evaluations of housekeeping staff by providing constructive feedback for improvement.
- Managed above 30 employees and outsource contractors.
Assistant Housekeeping Manager
Address Dubai Mall
Dubai, UAE
2014.06 - 2023.04
- Managed daily operations of housekeeping department to support maintenance of cleanliness standards above 30 employees.
- Assisted in inspection processes to help ensure hygiene and safety regulations were followed.
- Coordinated with various departments to assist in resolving guest concerns and enhancing service delivery.
Departmental Trainer (Grosvenor House Tower 1&2)
Grosvenor House, Dubai - Pre-opening
Dubai, UAE
2011.05 - 2014.05
- Developed comprehensive training programme for new housekeeping staff to ensure adherence to established standards.
- Facilitated workshops on best practices in cleaning techniques and safety protocols to enhance team efficiency for more than 50 staff and new joiners.
- Brought about positive change in employee attitudes towards continual professional development.
Deck Supervisor/Floor Supervisor
Royal Caribbean International Cruise line
Texas, US
2010.11 - 2011.01
- Managed daily operations of housekeeping department to ensure high standards of cleanliness across all guest areas.
- Conducted regular inspections of guest cabins and public areas to verify adherence to cleanliness and safety protocols.
- Trained staff, improving service quality and consistency. (10 staff in section)
Housekeeping Supervisor/Departmental Trainer
Desert Island Resorts & Spa by Anantara Hotels-Pre-opening
Abu Dhabi, UAE
2008.05 - 2010.11
- Coordinated scheduling and task assignments to optimize workflow and staff performance for direct and contractors above 25 staff.
- Improved overall cleanliness by implementing new cleaning protocols.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
Housekeeping Floor Supervisor
Grosvenor House/ Le Royal Meridien Beach Resorts & spa
Dubai, UAE
2002.11 - 2008.01
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Used critical thinking to break down problems, evaluate solutions and make decisions. (LQA highest scores achievement 90 above)
Housekeeping Standards Coordinator
Le Royal Meridien, Mumbai-India (Currently managed by Hilton)
Mumbai, India
2000.06 - 2002.11
- Facilitated clear communication between management and housekeeping staff, boosting overall operational efficiency.
- Coordinated housekeeping staff above 25 for efficient daily operations.
- Communicated repair needs to maintenance staff for prompt remedial action.
Education
Certificate - H.S.S.L.C. Exam
Lingeshwar Junior Higher School
Maharashtra, India 1993.03 - 1994.06
Skills
- Laundry operations management
- Leadership influence
- Health and safety adherence
- Staff motivation
- Budget management
Accomplishments
- 1. Manager of the Quarter 2025 Kempinski the Boulevard
- 2. Leader of the year 2022 Address Dubai Mall Hotel
- 3. Nominated for Middle East Hospitality Excellence Award Emaar Hospitality Brand Experience Coach Certification. Well versed with DTCM & ADTA requirements.
- 4. Train the Trainer completed Udemy online courses. Completed short courses on LinkedIn E-learning – Leadership & Motivation
- 5. Completed short course Effective Housekeeping at Jumeirah Academy of Hospitality.
Timeline
Assistant Manager Housekeeping & Laundry
Kempinski The Boulevard Hotel/Kempinski Central Avenue
2023.05 - 2026.02
Assistant Housekeeping Manager
Address Dubai Mall
2014.06 - 2023.04
Departmental Trainer (Grosvenor House Tower 1&2)
Grosvenor House, Dubai - Pre-opening
2011.05 - 2014.05
Deck Supervisor/Floor Supervisor
Royal Caribbean International Cruise line
2010.11 - 2011.01
Housekeeping Supervisor/Departmental Trainer
Desert Island Resorts & Spa by Anantara Hotels-Pre-opening
2008.05 - 2010.11
Housekeeping Floor Supervisor
Grosvenor House/ Le Royal Meridien Beach Resorts & spa
2002.11 - 2008.01
Housekeeping Standards Coordinator
Le Royal Meridien, Mumbai-India (Currently managed by Hilton)
2000.06 - 2002.11
Certificate - H.S.S.L.C. Exam
Lingeshwar Junior Higher School
1993.03 - 1994.06