Sandeep Sasi
Abu Dhabi
Summary
Seasoned Specialist offering 10 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
12
12
years of professional experience
Work History
Buinsness Specialist/ARC Agent
Hassantuk(Ministry of interior Abudhabi)
Abu Dhabi
05.2018 - Current
- Develop new business program or make enhancements to meet changing customer demand
- Maintain broad knowledge about company business procedures
- Obtain and analyze business data for critical decision making purposes
- Develop and deliver both internal and external business procedures
- Working in different platforms using the skills to IOT, Microsoft dynamics 365, SharePoint etc., and other different technologies
- MOI -smart city initiative (pilot batch)
- 24/7 operation, Average 5000 fire alarms per day
- Developed Training manuals for operators.
Customer Service Executive/Head cashier
Emirates India International exchange
Abu Dhabi
10.2014 - 04.2018
- Attend counter customers, remittances sending and receiving from any part of the world, issue demand draft, telex transfer and inter-UAE money transfer as per their request
- Money & bank transfer to various countries, process and issue third party transactions
- Register customer's transaction complaints, status and general enquiries
- Facilitate and promote 3rd party product sale
- Verification of documents in compliance with AML policy
- Timely and effectively handle the queries/concern of the costumers over the phone/counter
- Ensure cash handling is done as per company policy, and cash balance is accurately tallied and appropriately handled as instructed by the Branch Manager
- Assist the branch manager/Supervisor in ensuring effective product knowledge sharing
- Business development as instructed by the Branch Manager from time to time
- Preparation of petty cash statement
- Checking of the profit and loss statement of the branch monthly
- Preparation of receipts and payment voucher, invoices and cheques.
Cashier/Customer Service Executive
Muthoot Fincorp Ltd
Thrissur
01.2012 - 01.2014
- Working with spreadsheets, sales and purchase ledgers and journals
- Preparing statutory accounts
- Calculating and checking to make sure payments, amounts and records are correct
- Sorting out incoming and outgoing daily post and answering any queries
- Weekly wages, petty cash and other journal posting
- To complete and maintain sales invoices and reports
- Daily bank receipts postings
- Controlling credit and chasing debt
- Reconciling finance accounts and direct debits
- Monthly management account preparation
- Record, maintain and update payroll procedures.
Education
Master in Buisness Administration -
Sikkim Manipal University
Bachelor in Commerce -
Calicut University
Some College (No Degree) - Anti Money Laundering
Umedy Online Certification
Some College (No Degree) - Writting Better Emials For Smart Team
Umedy Online Certification
DubaiSkills
- Ability To Execute Ideas Effectively
- Strong Organizing And Planning Skills
- Analytical And Problem Solving Skills
- Emergency Response
- Customer Relations
- Root Cause Analysis
- Quality Assurance
- Call Management
- Account Updating
- Data Entry
- Inbound and Outbound Calling
- Information Security
Languages
- English
- Hindi
- Malayalam
- Tamil
References
- Arsene Nkulu, Hassantuk, arsene.nkulu@hassantuk.com, +971547178351
- Bilal Ahmed Butt, Emirates India International Exchange, bilalbutt83@gmail.com, +971556850581
Timeline
Buinsness Specialist/ARC Agent
Hassantuk(Ministry of interior Abudhabi)
05.2018 - Current
Customer Service Executive/Head cashier
Emirates India International exchange
10.2014 - 04.2018
Cashier/Customer Service Executive
Muthoot Fincorp Ltd
01.2012 - 01.2014
Master in Buisness Administration -
Sikkim Manipal University
Bachelor in Commerce -
Calicut University
Some College (No Degree) - Anti Money Laundering
Umedy Online Certification
Some College (No Degree) - Writting Better Emials For Smart Team
Umedy Online Certification
Similar Profiles
Mina MasryMina Masry
Senior SharePoint Consultant at HassantukSenior SharePoint Consultant at Hassantuk
ADEDEJI OPEOLUWA SULE-ODUADEDEJI OPEOLUWA SULE-ODU
Technical Advisor and Agency Coordinator at Minister Of Interior (Ministry Of Interior)Technical Advisor and Agency Coordinator at Minister Of Interior (Ministry Of Interior)
Mohammed AlhebsiMohammed Alhebsi
Administrator in Recruitment, Quality and Strategy at Ministry of InteriorAdministrator in Recruitment, Quality and Strategy at Ministry of Interior