SANDEEP SINGH
Customer Support And Buyer
Jamshedpur
Summary
Experienced Customer Sales Representative and Merchandiser bringing 14+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Customer Care Representative
Telecome Pvt Ltd
Jamshedpur
08.2021 - 03.2022
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Maintained customer accounts and relationships.
- Worked independently with minimal supervision.
Buyer & Customer Support
Baan Thai
Riyadh
02.2018 - 12.2020
- Develop, lead and execute purchasing strategies
- Met with suppliers to assess changes and determine proper courses of action.
- Collected and analyzed customer information to prepare product or service reports.
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Forecast price and market trends to identify changes of balance in buyer-supplier power
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Assistant Buyer
Candylawa - Resal Group
06.2014 - 02.2018
- Arabia
- Provide necessary information and maintain necessary records to enable proper control of inventory and prices reports - a> Critical Material Report b> Purchase Order Report c> Expired Product Report d> Negative Inventory Report
- Ensure SFDA (Saudi Food & Drug Authority) approval is been obtained while Shipping the Goods
- Maintain stock levels of ordered materials as per the agreed stock norms
- Achieve the supply chain objectives of reducing working capital and supplying the demand at the lowest cost
- Ensure production requirements are entered in SAP [Focus]
- Establish material requirements for Production Plans with the use of MRP Planned Orders
- Communicate with suppliers on material requirement forecasts
- Upload of barcode and pricing, new article creations, managing vendor returns
- Raise Purchase orders and call offs to suppliers based on planned requirements
- Monitor shipments of all imported materials and take action when necessary to ensure timely arrival of material on site, thereby avoid disruption to production plans
- Liaise with Suppliers on rejected materials or short-shipped consignments
- Negotiate the final price with vendors by devising and utilizing the appropriate strategy
- Maintain proper records of procurement related activities for any future reference or audit requirements
- Coordinating with the Brand and Request to rectify the defective stock at Store
- Maintaining of display, saleable, defective and Promotional Article in the different location in the SAP (Focus)
- Ensure MRP (planning) and call-off procedures are followed
- Update MRP Master Data and sale Master at ERP to RMP
- Implemented marketing strategies which resulted in 12% growth of customer base.
Assistant Buyer cum Merchandiser
Reliance Fresh Limited
Bangalore
02.2013 - 05.2014
- Administer contract performance, including delivery, receipt, warranty, damages, and insurance
- Coordinating with the HO Marketing Team for Anniversary Sale and Festival Sale
- Liaising with analysts, stores, suppliers and distributors
- Working closely with Key Account Executive to decide how goods should be displayed to maximise sales
- Producing layout plans for stores
- Maintaining awareness of competitors' performance
- Monitoring slow sellers and taking action to reduce prices or set promotions as necessary
- Coordinating with HO for Material Back End Issues
- Researched and updated all required materials needed for firm and partners
- Assist in the development of specifications for equipment, materials, and services to be purchased
- Coordinating with the Brand and Request to rectify the defective stock at Store
- Coordinating with the Different Verticals Material Executive to get the stock to the store.
Purchasing Officer
Big Bazaar
Bangalore
10.2008 - 01.2013
- Ordering the stock to Merchandiser Heads
- Accepting the stocks from the vendor and creating the GRN note on daily basis
- Clearing the stock in transit
- Inter-store Transfer (STO) and Return to Vendor (RTV)
- Weekly report of RTV to commercial to debit cash from the vendor
- Daily sale report (DSR)
- Analyzed departmental documents for appropriate distribution and filing.
Education
High School Diploma -
KSMS
Jamshedpur 04.2003 - 07.2005
Skills
Inventory & Sales Managementundefined
Additional Information
- Implemented marketing strategies which resulted in 12% growth of customer base. Initiated two key partnerships which resulted in 25% revenue growth. Developed new process for employee evaluation which resulted in marked performance improvements. Personal Details Father’s Name: Mr. Dalbir Singh Sansoa Marital Status: Married Birthday: November 07, 1986 Nationality: India Gender: Male Passport No. N0607473, Expires 12/13/25 Declaration I, SANDEEP SINGH, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. SANDEEP SINGH
Timeline
Customer Care Representative
Telecome Pvt Ltd
08.2021 - 03.2022
Buyer & Customer Support
Baan Thai
02.2018 - 12.2020
Assistant Buyer
Candylawa - Resal Group
06.2014 - 02.2018
Assistant Buyer cum Merchandiser
Reliance Fresh Limited
02.2013 - 05.2014
Purchasing Officer
Big Bazaar
10.2008 - 01.2013
High School Diploma -
KSMS
04.2003 - 07.2005
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