SANDEEP SINGH
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Executive
BLUEIRIS SOFTWARE TRADING LLC (ANAX HOLDING)
03.2023 - 07.2025
- Informed customers of promotions and special offers to increase sales and revenue.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Processed documentation to record sales, warranties and service program sign-ups.
- Attended meetings to discuss sales strategies and ways to improve services.
- Addressed customer queries to provide information regarding product specifications and uses.
- Used software, databases scripts and tools during phone calls to support positive communications.
Customer Service Representative and operations coo
GEMS EDUCATION GROUP GEMS Wellington International School
11.2016 - 01.2024
- Duty allocation plan and examining each staff duty deployments.
- Support the recruitment/hiring process by sourcing candidates , performing background check , assisting in shortlisting, issuing employment contracts etc.
- E-mail, phone calls response and problems solving.
- Listening to customer or client concerns and working to resolve their issues.
- Ensuring that all goods and services purchased comply with the company's social sustainability policies
- Member of the Department of Health and Safety, to discuss every month to make the environment safe and secure.
- Stayed current on policies, procedures and standards to offer optimal support.
- Addressed customer service enquires quickly and accurately.
- Handled high-volume telephone calls to address and resolve customer queries.
- Collaborated closely with other managers to smooth and improve office operations.
Customer Executive
PUMA FASHION INDIA PVT LTD.
09.2015 - 09.2016
- Customer service with the procedure of GOT
- Meeting the target of the month
- Submission of the daily Sale report to the Supervisor.
- Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
- Working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.
- Maintained working knowledge of available products and services for enhanced customer service.
Fashion consultant
GIRDANO FASHION INDIA PVT LTD.
03.2013 - 08.2015
- Greet and meet the customers
- Advising the customer regarding new trend fashion.
- Recommended products to increase client knowledge and drive sales.
- Kept sets, mannequins and styling props to demonstrate various styles and themes, providing visual representations of fashion.
- Conducted consultations to understand client needs, helping to make appropriate purchases for clothing, shoes and accessories.
Education
Diploma in Mechanical Engineering -
The Punjab State of Board of Technical Education & Industrial Training
Chandigarh, IndiaCertified of Diploma in Computer Basic -
Intcon Education opp. Govt. College Tanda Urmar (Hsp.)
IndiaCertified of courses MS word, MS Excel and PowerPoint - Computer Basic
Oscar Cultural institute Deira Dubai
Dubai, UAESkills
- Customer Follow-Up
- Policy Assimilation
- Data Entry
- Administrative Support
- Accurate Record-Keeping
- Document Control
- Health and Safety Procedures
- Access Control
- Call Handling
- Excellent Telephone Manner
- Greeting Customers
- Team Leadership
- Problem-solving
- Public speaking
- Invoice processing
- Inventory control
Written and verbal communication skills
Additional Information
- Date of Birth: 28/04/1990
- Marital Status: Married
- Nationality: Indian
- Passport Number: Y3848936
- Visa Status: Cancelled Visa
Certification
Duration:- One Month
Team Size:- 4
We have worked on the gear tool post and barring of the vehicle and we have learned about how to prepare in CNC machine.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Punjabi
Proficient
C2
Hobbies and Interests
- Traveling new places
- Reading Books
- Social Media
- Dance
Accomplishments
I hereby declare that all above information is correct to best of my knowledge.
Timeline
Customer Service Executive
BLUEIRIS SOFTWARE TRADING LLC (ANAX HOLDING)
03.2023 - 07.2025
Customer Service Representative and operations coo
GEMS EDUCATION GROUP GEMS Wellington International School
11.2016 - 01.2024
Customer Executive
PUMA FASHION INDIA PVT LTD.
09.2015 - 09.2016
Fashion consultant
GIRDANO FASHION INDIA PVT LTD.
03.2013 - 08.2015
Diploma in Mechanical Engineering -
The Punjab State of Board of Technical Education & Industrial Training
Certified of Diploma in Computer Basic -
Intcon Education opp. Govt. College Tanda Urmar (Hsp.)
Certified of courses MS word, MS Excel and PowerPoint - Computer Basic
Oscar Cultural institute Deira Dubai
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