SANDEEP SINGH
Dubai,INDIA
Summary
Friendly and motivated professional with strong communication and problem-solving skills, and proven ability to manage customer interactions with empathy and efficiency. Possesses excellent adaptability and quick learning abilities, making seamless transition into customer support. Aims to enhance customer satisfaction and drive positive outcomes for organisation.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Customer support specialist
BLUE LRIS BPO
Dubai, DUBAI
05.2023 - 11.2025
- Upheld company policies whilst making outbound calls to potential clients.
- Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
- Collaborated with team members to achieve collective sales targets.
- Analysed customer feedback regularly, resulting in improved telesales strategies over time.
- Managed inbound calls for a seamless customer experience.
Data entry clerk
AMLOH INDIA FGS
AMLOH, INDIA
01.2020 - 01.2021
- Managed large volumes of both structured and unstructured data using a combination of manual methods and automated tools.
- Implemented office automation systems, improving administrative efficiency.
- Optimised database management to streamline business operations.
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
Education
High School Diploma - ARTS
S.S.SCHOOL BOYS AMLOH
INDIA 04.2018 - 03.2019
Skills
- Client empathy
- Find solutions under pressure
- Billing understanding and rectification
- Proactive outreach methods
- Social media monitoring
- Remote support tools
- Technical documentation writing proficiency
- Knowledge of zendesk
- Patience and composure
- Ticketing systems
- Customer relationship management software
- Data entry accuracy
- Time-Management capability
Languages
English
Advanced
Hindi
Advanced
Punjabi
Advanced (C1)
Affiliations
- READING THE BOOK
- LISTING THE SONGS
Timeline
Customer support specialist
BLUE LRIS BPO
05.2023 - 11.2025
Data entry clerk
AMLOH INDIA FGS
01.2020 - 01.2021
High School Diploma - ARTS
S.S.SCHOOL BOYS AMLOH
04.2018 - 03.2019