An adept professional with 23 years of comprehensive experience in Direct Distribution, Channel Sales, Retail Operations, Distribution Management, Credit Management, and Collection within the Mobile Handset, Mobile Accessories, and Telecommunication sectors.
In house brand (OEM) MyCandy & Switch
Samsung, Huawei
Airtime (E-Voucher & Scratch Card) distribution of du telecom for UAE being the exclusive partner. 90M AED /Month
Post-Paid Sales of du telecom through small kiosks across Super and Hypermarkets. 42Kiosks and a 20-seat call center. 2500 plus acquisitions with < 3% churn 3M
Pre-Paid Sales of du telecom through sub distribution across 1500 plus mobile shops across the emirates with 7-member field sales team. 25,000 acquisition monthly with
Leading sales operations for Mobile, Tablets, and accessories across UAE's Retail Outlets and IR Channels with a 12-member team. Responsibilities encompass sales management, market research, issue resolution, new business procurement, partnership cultivation, target achievement, debt collection, warehouse stock oversight, premium customer relationship building, sales team development and support.
Managing sales of Tablets and mobile accessories across 300+ IR shops and supermarkets in UAE. Responsibilities include overseeing monthly sales, profitability, costing, and target setting. Additionally, resolving issues, procuring new business through 6-member field sales team, establishing partnerships, achieving monthly group sales targets, ensuring timely debt collection, managing warehouse stock, building relationships with premium customers, and providing support to sales team as needed.
Overseeing sales of Surveillance Cameras, Biometric Attendance Machines, Queue Management Systems, and Gate Barrier Systems with 16 member team. Responsibilities include B2B and B2C sales, managing cash flow, profitability, costing, and target setting. Additionally, resolving issues, procuring new business through field sales team, and establishing partnerships with new business providers/vendors.
Leading Post-paid sales and customer service operations in Kerala for both Corporate and Retail sectors with team of 13 direct reportees. Managing total field strength of 380 Field executives and 92 Tele-callers across 23 agencies. Handling a monthly billing of 120 million. Overseeing all credit administration activities, including verification, profiling, segmentation, rating, monitoring, and fraud control for Kerala circle. Additionally, responsible for overseeing all legal activities related to subscriber dues.
Leading Sales and Customer Service operations in Karnataka with 3 direct reportees overseeing 3 respective Outsourced Associates, including 40 Tele-callers and 25 Field staff. Managing monthly billing volume of 35 million with customer base of 250,000. Responsible for overseeing sales activities through tele sales and channel sales. Additionally, heading all MIS (Management Information System) activities for Karnataka Circle through 4 member team.
Leading Corporate Sales and Customer Service operations in Kerala, focusing on Large Corporate and SME clients. Directly managing team of 6 Executives representing 6 clusters, with functional oversight of 5 Key Accounts Managers responsible for Sales and Retention.
Leading Sales and Retention efforts across 2 districts in Kerala, overseeing customer base of 50,000. Directly managing team of 25 Executives, with reporting from 3 agencies and 5 channels.
Selling Mitsubishi Lancer and Pajero vehicles in Kerala, while prioritizing excellent after-sales service and support for existing customers. Recognized as the best sales consultant for six consecutive months.
Achieving the designated budget for the fiscal year