SANDHYA RANI G
Ajman,UAE
Summary
Dedicated Negotiation Specialist and Team Coordinator experienced in diplomatic negotiation and sales target setting. Achieved consistent results through effective public speaking, strategic planning, and problem-solving abilities in challenging environments. Focused on streamlining operations, boosting team productivity, and fostering collaboration to enhance performance and morale.
Overview
24
24
years of professional experience
Work history
Team Co-ordinator
Milifestyle
Thiruvanantapuram, India
02.2021 - Current
- Managed team schedules, ensuring smooth operation of daily tasks.
- Liaised with other coordinators to streamline inter-departmental initiatives.
- Ensured deadlines were met through vigilant monitoring of project timelines.
- Improved process efficiency for better workflow management.
Customer Relationship Manager
Volkswagen Car Showroom
Thiruvananthapuram, India
01.2013 - 01.2021
- Trained new employees in aligning their roles to company's objectives and goals.
- Conducted market research, keeping up-to-date on industry trends.
- Advised on product development based on customer feedback and market trends.
- Evaluated staff performance, identifying areas for improvement.
- Identified potential risks, ensured proper risk management measures were in place.
- Drove sales initiatives that resulted in increased market share.
- Analysed customer feedback, made necessary improvements in service delivery.
- Streamlined internal procedures to increase productivity and efficiency levels.
- Organised team meetings, facilitated effective communication among members.
- Established strong client relationships by providing exceptional customer service.
- Developed new business opportunities for enhanced revenue generation.
- Focused on strategic planning for improved operational efficiency.
Showroom Incharge
Marikar - Nissan Car Dealer
Thiruvananthapuram, India
02.2012 - 01.2013
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Tour coordinator
Tour designers India Pvt Ltd
Thiruvananthapuram, India
02.2005 - 01.2008
- Liaised with local suppliers to secure competitive pricing without compromising quality of service or products provided.
- Conducted pre-tour briefings for clarity and preparedness amongst travellers.
- Assisted guests in emergencies, maintaining calm environment under pressure.
- Ensured guest safety by implementing strict protocols during excursions.
- Coordinated group tours for smooth operations.
- Organised transportation and accommodation arrangements for seamless travel experiences.
Front office Executive
TKA Tours And Travels
Thiruvananthapuram, India
03.2002 - 01.2005
- Enhanced communication with clients by promptly answering phone calls and emails.
- Drafted official correspondence, ensured clear and effective communication.
- Directed visitors to appropriate personnel or department, facilitated efficient service delivery.
- Coordinated travel arrangements for staff to ensure seamless business trips.
Education
Bachelor of Arts -
Iqbal College, Peringamala
Thiruvananthapuram, India /1997 - /2000
Pre Degree -
Iqbal College, Peringamala
Thiruvanantapuram, India /1995 - /1997
SSLC -
Govt Higher Secondary School, Bharathanoor
Thiruvananthapuram, India /1994 - /1995
Skills
- Team management
- Performance tracking
- Problem-solving
- Diplomatic negotiation
- Communication skills
- Leadership
- Public speaking
- Calm under pressure
- Work ethic
Languages
English
Master or proficient
C2
Malayalam
Fluent
A1
Tamil
Intermediate
A1
Hindi
Intermediate
A1
Timeline
Team Co-ordinator
Milifestyle
02.2021 - Current
Customer Relationship Manager
Volkswagen Car Showroom
01.2013 - 01.2021
Showroom Incharge
Marikar - Nissan Car Dealer
02.2012 - 01.2013
Tour coordinator
Tour designers India Pvt Ltd
02.2005 - 01.2008
Front office Executive
TKA Tours And Travels
03.2002 - 01.2005
Bachelor of Arts -
Iqbal College, Peringamala
/1997 - /2000
Pre Degree -
Iqbal College, Peringamala
/1995 - /1997
SSLC -
Govt Higher Secondary School, Bharathanoor
/1994 - /1995