Sandhya Sharma
Kalimpong
Summary
A people-oriented person with a happy disposition in life; has engaged self in tasks that dealt with business development, with 6+years of Experience. Relationship-building, customer service and guest-relations; can work well with different people from all levels and has a very optimistic view in life; can drive people and motivate them towards a common goal; highly organized and can work with minimal supervision
Overview
1
1
year of professional experience
Work History
Sales and Marketing Coordinator
Sofitel Obelisk Dubai
07.2023 - Current
- Conducted market research to identify potential customers and new markets.
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
- Performed data entry and market research and maintained databases.
- Coordinated with sales team to ensure customer satisfaction throughout the sales process.
Cluster Reservation Agent
Holiday inn & Staybridge Suite Al Maktoum
Dubai
- Current
- Making reservations for customers based on their various requirements and budgetary allowances
- Responsible in recording and processing all reservation inquiries made by phone, fax, or email efficiently and accurately and converted to sales where possible to meet hotel targets
- Managing reservations operations responsibilities Cluster property Holiday inn and Stay bridges Al Moktuam Dubai
- Answer all the customers' questions and address their complaints
- Responsible for managing guest, clients, and candidates.
Front Office Executive
Aloft Cessna business park by Marriott Hotels
Bengaluru
- Lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests
- Shadowing Duty manager at daily operations and audits
- Conduct orientation and training on front office policies and procedures
- Lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests
- Shadowing Duty manager at daily operations and audits.
Front Office Supervisor
Crowne Plaza by IHG Hotels
Kochi
- Lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests
- Shadowing Duty manager at daily operations and audits
- Conduct orientation and training on front office policies and procedures
- Lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests
- Shadowing Duty manager at daily operations and audits.
Guest Service Associate
Crowne plaza by IHG Hotels
Kochi
- Provide assistance to the guests of a hotel throughout all the stages of their stay
- Responsibilities include performing check-in, assigning rooms, helping guests complete registration cards, handling reservations, and collaborating with hotel staff
- Responsible for greeting and directing guest and staff.
Education
Bachelor of Arts -
IGNOU
10+2(HSSLC) -
Girls' High Higher Secondary School
Skills
- Management skills
- Strong decision maker
- Complex problem solver
- Creative
- Innovative
- Service-focused
- Excellent Communication
Cross Training And Task Force
- Task Force Team Member, 04/23/20, 05/20/20, Crowne Plaza Cochin Kerala, Cochin, Kerala, One Month
- Front Office Cross training, 06/10/21, 07/09/21, Holiday Inn Cochin Kerala, Cochin, Kerala, One Month
- Front Office Executive Cross Training, 01/05/22, 02/06/22, JW Marriott Golf Shire Bengaluru Karnataka, Bengaluru, Karnataka, One Month
Certifications And Achievements
- Diploma in Aviation, Hospitality and Travel Management from Frank Finn Institute of Airhostess Training.
- Two Times received the (Title Employment of the Month).
- Consecutively three months as (Upselling Champion).
- Certified in MS OFFICE, OPERA PMS and POS.
Personal Information
Date of Birth: 09/17/97
Languages
- English
- Nepali
- Hindi
Hobbies and Interests
- Traveling
- Reading books
- Music
Affiliations
- love walking down calm beaches
Timeline
Sales and Marketing Coordinator
Sofitel Obelisk Dubai
07.2023 - Current
Cluster Reservation Agent
Holiday inn & Staybridge Suite Al Maktoum
- Current
Front Office Executive
Aloft Cessna business park by Marriott Hotels
Front Office Supervisor
Crowne Plaza by IHG Hotels
Guest Service Associate
Crowne plaza by IHG Hotels
Bachelor of Arts -
IGNOU
10+2(HSSLC) -
Girls' High Higher Secondary School
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