Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Sales & Marketing Executive
Neelkanth Sarovar Premiere Lusaka
Lusaka, Zambia
08.2022 - Current
Responsible for selling accommodation, catering services and banqueting
Relationship management with clients
Product knowledge of the brand
Worked with sales team to solicit and sell products and services to potential clients.
Business development of market share and attaining new accounts
Collaborating with external vendors and agencies
Improved visibility and brand awareness by developing creative, engaging advertising campaigns.
Market research and gathering of marketing intelligence including analysis of market trends
Contributing to the development of marketing strategies
Coordinating with media representatives and sponsors
Working with the team to develop targeted strategies and to ensure that goals are achieved
Answering client queries about the hotels specification and uses
Tracking sales data to ensure the company meets sales quotas
Generation of sales performance reports
Ability to identify an opportunity and convert it to business
Attended networking events to secure partnerships and grow professional networks.
Membership Representative & Events Co-coordinator
The Quorum
Lusaka, Zambia
08.2020 - 07.2022
Handled admin work regarding membership
Sold and marketed membership packages
Converted prospects to membership
Responsible for marketing communication for the membership and events department
Liaised with vendors and stakeholders during the event planning process
Supported internal events team to plan and execute wide-range of marketing events including trade shows, exhibitions and conferences.
Identified clients requirements & expectations for events and membership questionnaires
Oversaw complex events calendar supporting regular cadence of events and campaigns.
Recorded membership sales data and ensured the Members Club met budget
Addressed member inquires, questions and concerns
Documented expenses and tracked budgets, maintaining control against targets.
General Manager
Circle of Life, Cesar Ritz Colleges
Le Bouveret , Switzerland
10.2019 - 12.2019
Managed a team of staff and gave full briefings leading up to the event
Successfully hosted an event for the 40th Anniversary of Morija Association
Morija Association is a humanitarian and development cooperation organisation which aims to help vulnerable populations in Sub-Saharan Africa
Responsible for managing the entire project
Ensured the team was working and there was cooperation within the departments
Implemented Horizontal communication amongst the managers
Developed and Implemented Strategies
Managed various budgets for the event
Leading reports and giving presentations to the team
Overseeing all the operations in various departments
Assessed the production of the different departments and members of the team versus their Grant Charts
Organised meetings with the Stakeholders and the General Manager from Morija
Presented Risk Analysis to the respective departments
Trainee
Hotel de Horlogers
Geneva, Switzerland
01.2019 - 06.2019
Managed Food & Beverage operations
Ordered and controlled stocks for the Food & Beverage
Department
Ensured the buffet was laid out and constantly replenished
Ensured all inventories were ordered, and customers were satisfied
Performed all the housekeeping functions
Checked client requirements and generated solutions from identified needs
Delegated and assigned tasks to teams for accountability purposes.
Trainee
Fine dining Cesar Ritz Colleges
Le Bouveret , Switzerland
07.2018 - 09.2018
Waitressed at a Fine Dining restaurant in Le Bouveret Switzerland
Served clients following a specific sequence
Guaranteed all detail was punctual
Ensured there was guest satisfaction and feedback
Followed established organisational processes for work and task completion.
Promotor
OK Live Promotions
Zambia , Lusaka
09.2017 - 10.2017
Successfully organized an event that brought Maleek Berry a British born Nigerian signer to perform in Lusaka, Zambia
Strategized in developing promotional and marketing activities as well as hospitality whilst the artist was in Zambia
Demonstrated and provided information to clients and the organizers regarding the concert
Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
Used social media ads to promote events and sell tickets to interested attendees.
Education
Bachelor of International Business - Hospitality and Tourism
Management
Cesar Ritz Colleges
2021
Bachelor of Arts - Hospitality Business Management
Washington State University (Global
2018
IEB National Senior Certificate - undefined
Diocesan School for Girls
2016
Skills
BUDGETARY PLANNING
INTERPERSONAL COMMUNICATION
CONFLICT MANAGEMENT
EMOTIONAL INTELLIGENCE
STRATEGY DEVELOPMENT
CONCEPTUALIZING
PROBLEM SOLVING
DECISON-MAKING
LEADERSHIP
BUSINESS COMMUNICATION
Additional Information
PERSONAL
ACCOMPLISHMENTS AND
INTERESTS
Languages
English
Fluent
Certification
The Quorum Employee of the Year-2021
Hospitality Academics and President for the Student Ambassador Forum at Cesar Ritz Colleges-2018
Communication Ambassador the Student Ambassador Forum at Cesar Ritz Colleges-2018
French Deal A2 Certificate-2016
Timeline
Sales & Marketing Executive
Neelkanth Sarovar Premiere Lusaka
08.2022 - Current
Membership Representative & Events Co-coordinator
The Quorum
08.2020 - 07.2022
General Manager
Circle of Life, Cesar Ritz Colleges
10.2019 - 12.2019
Trainee
Hotel de Horlogers
01.2019 - 06.2019
Trainee
Fine dining Cesar Ritz Colleges
07.2018 - 09.2018
Promotor
OK Live Promotions
09.2017 - 10.2017
Bachelor of International Business - Hospitality and Tourism
Management
Cesar Ritz Colleges
Bachelor of Arts - Hospitality Business Management