Sandile Stephanie Piwase Banda
Lusaka,Zambia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Sales & Marketing Executive
Neelkanth Sarovar Premiere Lusaka
Lusaka, Zambia
08.2022 - Current
- Responsible for selling accommodation, catering services and banqueting
- Relationship management with clients
- Product knowledge of the brand
- Worked with sales team to solicit and sell products and services to potential clients.
- Business development of market share and attaining new accounts
- Collaborating with external vendors and agencies
- Improved visibility and brand awareness by developing creative, engaging advertising campaigns.
- Market research and gathering of marketing intelligence including analysis of market trends
- Contributing to the development of marketing strategies
- Coordinating with media representatives and sponsors
- Working with the team to develop targeted strategies and to ensure that goals are achieved
- Answering client queries about the hotels specification and uses
- Tracking sales data to ensure the company meets sales quotas
- Generation of sales performance reports
- Ability to identify an opportunity and convert it to business
- Attended networking events to secure partnerships and grow professional networks.
Membership Representative & Events Co-coordinator
The Quorum
Lusaka, Zambia
08.2020 - 07.2022
- Handled admin work regarding membership
- Sold and marketed membership packages
- Converted prospects to membership
- Responsible for marketing communication for the membership and events department
- Liaised with vendors and stakeholders during the event planning process
- Supported internal events team to plan and execute wide-range of marketing events including trade shows, exhibitions and conferences.
- Identified clients requirements & expectations for events and membership questionnaires
- Oversaw complex events calendar supporting regular cadence of events and campaigns.
- Recorded membership sales data and ensured the Members Club met budget
- Addressed member inquires, questions and concerns
- Documented expenses and tracked budgets, maintaining control against targets.
General Manager
Circle of Life, Cesar Ritz Colleges
Le Bouveret , Switzerland
10.2019 - 12.2019
- Managed a team of staff and gave full briefings leading up to the event
- Successfully hosted an event for the 40th Anniversary of Morija Association
- Morija Association is a humanitarian and development cooperation organisation which aims to help vulnerable populations in Sub-Saharan Africa
- Responsible for managing the entire project
- Ensured the team was working and there was cooperation within the departments
- Implemented Horizontal communication amongst the managers
- Developed and Implemented Strategies
- Managed various budgets for the event
- Leading reports and giving presentations to the team
- Overseeing all the operations in various departments
- Assessed the production of the different departments and members of the team versus their Grant Charts
- Organised meetings with the Stakeholders and the General Manager from Morija
- Presented Risk Analysis to the respective departments
Trainee
Hotel de Horlogers
Geneva, Switzerland
01.2019 - 06.2019
- Managed Food & Beverage operations
- Ordered and controlled stocks for the Food & Beverage
- Department
- Ensured the buffet was laid out and constantly replenished
- Ensured all inventories were ordered, and customers were satisfied
- Performed all the housekeeping functions
- Checked client requirements and generated solutions from identified needs
- Delegated and assigned tasks to teams for accountability purposes.
Trainee
Fine dining Cesar Ritz Colleges
Le Bouveret , Switzerland
07.2018 - 09.2018
- Waitressed at a Fine Dining restaurant in Le Bouveret Switzerland
- Served clients following a specific sequence
- Guaranteed all detail was punctual
- Ensured there was guest satisfaction and feedback
- Followed established organisational processes for work and task completion.
Promotor
OK Live Promotions
Zambia , Lusaka
09.2017 - 10.2017
- Successfully organized an event that brought Maleek Berry a British born Nigerian signer to perform in Lusaka, Zambia
- Strategized in developing promotional and marketing activities as well as hospitality whilst the artist was in Zambia
- Demonstrated and provided information to clients and the organizers regarding the concert
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Used social media ads to promote events and sell tickets to interested attendees.
Education
Bachelor of International Business - Hospitality and Tourism Management
Cesar Ritz Colleges
2021
Bachelor of Arts - Hospitality Business Management
Washington State University (Global
2018
IEB National Senior Certificate - undefined
Diocesan School for Girls
2016
Skills
- BUDGETARY PLANNING
- INTERPERSONAL COMMUNICATION
- CONFLICT MANAGEMENT
- EMOTIONAL INTELLIGENCE
- STRATEGY DEVELOPMENT
- CONCEPTUALIZING
- PROBLEM SOLVING
- DECISON-MAKING
- LEADERSHIP
- BUSINESS COMMUNICATION
Additional Information
- PERSONAL ACCOMPLISHMENTS AND INTERESTS
Languages
English
Fluent
Certification
- The Quorum Employee of the Year-2021
- Hospitality Academics and President for the Student Ambassador Forum at Cesar Ritz Colleges-2018
- Communication Ambassador the Student Ambassador Forum at Cesar Ritz Colleges-2018
- French Deal A2 Certificate-2016
Timeline
Sales & Marketing Executive
Neelkanth Sarovar Premiere Lusaka
08.2022 - Current
Membership Representative & Events Co-coordinator
The Quorum
08.2020 - 07.2022
General Manager
Circle of Life, Cesar Ritz Colleges
10.2019 - 12.2019
Trainee
Hotel de Horlogers
01.2019 - 06.2019
Trainee
Fine dining Cesar Ritz Colleges
07.2018 - 09.2018
Promotor
OK Live Promotions
09.2017 - 10.2017
Bachelor of International Business - Hospitality and Tourism Management
Cesar Ritz Colleges
Bachelor of Arts - Hospitality Business Management
Washington State University (Global
IEB National Senior Certificate - undefined
Diocesan School for Girls