Sandip Chhetri
Senior Consultant
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Consultant, Advisory Services
EXPERT GEM HR CONSULTANCY FZ LLE
Dubai
09.2021 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Assessed needs for projects and made proposals to senior executives.
- Evaluated clients' needs and created plan of action to provide solutions.
F&B Supervisor
WHITEHOUSE INN PVT LTD
Pokhara
10.2018 - 03.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
Front Desk Receptionist
JUMEIRAH GROUP
Dubai
09.2014 - 01.2018
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Waiter
JUMEIRAH GROUP
Dubai
08.2013 - 08.2014
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor in Business Studies - Business
Tribhuvan University
Pokhara 03.2020 - Current
Diploma In Cabin Crew - Aviation
Northern Academy of Aviation And Technology
Kathmandu 07.2020 - 12.2020
High School Diploma -
Syangja Higher Secondary School
Nepal 05.2010 - 12.2012
Skills
Flexibility
undefinedTimeline
Senior Consultant, Advisory Services
EXPERT GEM HR CONSULTANCY FZ LLE
09.2021 - Current
Diploma In Cabin Crew - Aviation
Northern Academy of Aviation And Technology
07.2020 - 12.2020
Bachelor in Business Studies - Business
Tribhuvan University
03.2020 - Current
F&B Supervisor
WHITEHOUSE INN PVT LTD
10.2018 - 03.2021
Front Desk Receptionist
JUMEIRAH GROUP
09.2014 - 01.2018
Waiter
JUMEIRAH GROUP
08.2013 - 08.2014
High School Diploma -
Syangja Higher Secondary School
05.2010 - 12.2012
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