Sandip Patil

Results-driven Restaurant Operations Manager with expertise in leading service quality initiatives and optimising workflows in specialty dining environments. Specialises in inventory management, HACCP compliance, and staff training. Experienced in pre-opening planning and implementing service standards to enhance guest satisfaction and operational consistency.

• Efficient Action Plan - Capable of developing and executing effective strategies for operational improvement and problem resolution.
• Lobster Ink - Advanced training in hospitality service, focusing on enhancing guest relations and achieving operational excellence in service delivery.
• PIC - Food Hygiene - Certified and knowledgeable in maintaining stringent food safety and hygiene standards to ensure public health.
• Telephone Etiquette - Proficient in professional and courteous communication via telephone, ensuring positive client interactions.
• Up-selling - Trained to effectively promote and sell additional products and services, contributing to increased revenue.
• Train the Trainer (TTT) - Qualified to develop and deliver effective training programs to staff, fostering skill development and knowledge transfer.
• Inspiring Leadership - Possesses skills to motivate and guide teams towards achieving ambitious goals and fostering a collaborative spirit.
• Performance Management - Experienced in evaluating and improving staff performance through constructive feedback and targeted development plans.
• Developing Others (Situational) - Skilled in coaching and mentoring individuals based on specific needs and situational contexts to maximize their potential.
• Complain Handling - Adept at managing and resolving customer complaints effectively and professionally, turning negative experiences into positive outcomes.
• Time Management - Proficient in prioritizing tasks and managing workload efficiently to meet deadlines and operational demands.

• Proficiency in Computers. Microsoft programs to include (Outlook, word, power point, Excel)
• Use hotels computer program,Opera System (FMC, Micros, Triton, Oasys)