SANDRA MUTELO
Dubai
Summary
Emotionally-resilient individual capable of producing highly accurate digital reports. Observes confidentiality whilst processing large amounts of information under high-stress circumstances. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
TELEPHONE OPERATOR
Movenpick hotel and apartments
Dubai
2022.10 - Current
- Built and maintained customer rapport, providing prompt and accurate service
- Responded to emergency calls and requested for medical assistance from doctor on call
- Updated phone directory to maintain accurate information
- Typed, edited and proofread documents to support clerical tasks
- Performed and recorded wake-up call service requests from guests
- Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
HOUSEKEEPING ATTENDANT
Movenpick hotel and apartments
Dubai
2021.12 - 2022.10
- Promptly attended to guest calls, requests and complaints following company policies and procedures
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy
- Cleaned more than 16 assigned guestrooms daily to exceptionally high standard
- Sanitised bathrooms to uphold strict hygiene and infection control procedures
- Prioritised tasks to consistently meet room readiness upon guest check-in
- Stocked trollies to maintain stable cleaning supplies
- Trained new room attendants on company policies and cleaning procedures
- Delivered outstanding service to boost customer retention and referrals
- Demonstrated utmost care and security to handle guests' belongings.
Education
Certificate - Nursing Assistant
Newton Training Centre
Dubai 2023.06 - 2023.09
Diploma - Health care Administration
Newton Training Centre
2023.02 - 2023.08
Certificate of Higher Education -
Luanshya girls secondary school
11.2010
Skills
- Complaint handling
- Room security
- Hospitality expertise
- Attention to detail
- Team player
- Outstanding communication
- Customer service
- Excel proficiency
- Inbound and outbound call handling
- Objection handling
- Switchboard equipment knowledge
- Database maintenance
- Service planning
- Customer relationship management
- Processing orders
Reference
Mr. Taha Ibrahim
Front Office Manager
Timeline
Certificate - Nursing Assistant
Newton Training Centre
2023.06 - 2023.09
Diploma - Health care Administration
Newton Training Centre
2023.02 - 2023.08
TELEPHONE OPERATOR
Movenpick hotel and apartments
2022.10 - Current
HOUSEKEEPING ATTENDANT
Movenpick hotel and apartments
2021.12 - 2022.10
Certificate of Higher Education -
Luanshya girls secondary school