Sandra Zreik
Senior Sales Expert
Dubai,United arab emirates
Summary
Highly experienced in the Luxurious market, Wholesale / Retail industries for various high end products and services as well in hospitality management, experienced and knowledgeable about the industry for 5 stars hotels and food & beverage services. In addition to passion for styling and interior decorating. Expert in dealing with different backgrounds of clientele and guests where the target is to fulfill their needs and wants by providing them the best experience that meet their expectations. Consistently exceeded sales goals.
Overview
11
11
years of professional experience
Work History
Senior Sales Representative
Majid Al Futtaim-That Concept Store
Dubai
12.2021 - Current
- Selling luxurious retail products from ready to wear, jewelry, home, and lifestyle.
- Specializing in Home decoration, styling, and tableware setups.
- Increasing customer satisfaction ratings by successfully resolving challenges.
- Offering professional answers and advice to curious clients encouraging them to schedule visit to store.
- Clienteling by providing personalized service to my clients and new prospects.
- Closing between 120% to 150% of given target, hitting highest of 300% of target in one month.
- Exceeding KPI's target, overachieving ATV and ATU average target.
- Assisting and updating our GCC clients in order to increase our sales target.
- Working efficiently to overcome objections while developing strategies to close sales and exceed given target.
- Assisting customers in selecting right items/ Products by asking appropriate open- ended questions to determine each customer's need while explaining product background/features. Cross-selling and up-selling.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Built strong clientele relationships to retain and enhance daily and monthly business flow.
- Handling store operations techniques from opening shift to closing shift.
- Handling store replenishment, loss of sale, out of stock and reporting.
- Reporting contracts, sales objective, activities, feedback, review, and overview about brands contribution.
- Working diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Decreasing process lags by properly training employees on preferred sales practices and strategies.
Student and Under Training
Pandemic Period
Beirut
10.2019 - 08.2021
- Took advantage of pandemic period by continuing studies for hotel management degree.
- Worked in team environment to maintain high levels of productivity.
- Helped fellow classmates succeed by tutoring when requested.
- Conducted research projects, gathering data and information from variety of sources.
- Formed study groups to support exam preparation.
- Took training in very luxurious fine catering company and in 5 star hotel with Management team of Food and Beverage Department.
Sales and Marketing Manager
WCE Partners
Abuja
04.2019 - 10.2019
- Managed sales promotions and marketing strategies on major social media sites.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Sold dual citizenships programs.
- Met potential high profile Clients.
- Closed 115% target in months.
- Promoted programs for group of people to extend in market.
- Trained sales team on new programs and new methods of approaching potential clients.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
Real Estate Agent
Clemson Porter Properties
Dubai
11.2018 - 03.2019
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Performed duties, such as study property listing, new off plan projects for top developers.
- Met prospective clients, accompanying them to property sites.
- Advised clients on market conditions and property value for informed decision-making.
Administrative and Customer Service Representative
Fortune 5
Dubai
03.2018 - 09.2018
- Handled project for period of time and achieved to close all applications that are needed.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Closed 95% required applications.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service.
Relationship Manager
Damac Properties
Dubai
09.2017 - 02.2018
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve sales.
- Participated in industry events and trade shows to promote new projects.
- Coordinated appointments to show marketed properties.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Online Advertising
GO Properties
Beirut
02.2016 - 08.2017
- Identified and reached out to potential clients to offer services.
- Offered engaging presentations highlighting benefits of advertising services.
- Set up, completed and processed contracts and related paperwork.
- Increased revenue by developing and implementing creative promotional strategies.
- Created and presented media and advertising packages to prospective customers.
- Achieved given 100% target.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Front Office and Reservation Agent
Lahoya Verdun - 5 Stars Hotel Apartments
Beirut
03.2014 - 03.2015
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of services and facilities.
- Managed to retain 95% of Hotel loyal guests to comeback for any occasion.
- Retained daily bookings and fully bookings on seasonal events.
- Maintained awareness of types of rooms available in different locations.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized and manual systems.
- Handled reservations by email, fax and telephone.
- Prepared Arrival and departure lists to do necessary work for other departments as well.
- Collaborated with travel agencies, tour agents and corporate.
- Reported to higher management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Assistant Store Manager
Fedco Sarl ( Lalique,Daume & Haviland)
Beirut
03.2014 - 02.2015
- Sold luxurious brands (Lalique, Daum and Haviland)
- Sold both tableware and crystal home decorative items to high profile Clients.
- Merchandised store by following company standards.
- Monitored customer service to ensure that customer is satisfied with quality of product.
- Built strong clientele relationships to retain business flow.
- Handled store inventory and replenishment.
- Managed to close daily and monthly sales reports.
- Achieved all targets and seasonal over 120% of target.
- Reported to higher management.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Assistant Store Manager
Sara Group - Tableware (Villeroy & Boch)
Beirut
10.2012 - 01.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Sold luxurious tableware and decorative items to high profile Clients.
- Merchandised store by following company standards.
- Monitored customer service to ensure that customer is satisfied with quality of product.
- Managed to close daily and monthly sales reports.
- Achieved my targets by average of 130%.
- Built strong loyal clientele to retain and enhance daily and monthly profit.
- Reported to higher management.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Technical Skills 2 (TS2) - Hotel Management
Institution HTI
Beirut,Lebanon06.2021
2 Years - Hotel Management
AUST University
Beirut,Lebanon02.2013
Associate of Baccalaureate Studies - Philosophy And Humanities
Laure Moughaizel School
Beirut, Lebanon07.2011
Skills
- Closing Strategies
- Product and Service Knowledge
- Management and Problem Solving
- Sales Development
- Interpersonal skills
- Network Development
- Client Relationship Management
- Operational Efficiency
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Senior Sales Representative
Majid Al Futtaim-That Concept Store
12.2021 - Current
Student and Under Training
Pandemic Period
10.2019 - 08.2021
Sales and Marketing Manager
WCE Partners
04.2019 - 10.2019
Real Estate Agent
Clemson Porter Properties
11.2018 - 03.2019
Administrative and Customer Service Representative
Fortune 5
03.2018 - 09.2018
Relationship Manager
Damac Properties
09.2017 - 02.2018
Online Advertising
GO Properties
02.2016 - 08.2017
Front Office and Reservation Agent
Lahoya Verdun - 5 Stars Hotel Apartments
03.2014 - 03.2015
Assistant Store Manager
Fedco Sarl ( Lalique,Daume & Haviland)
03.2014 - 02.2015
Assistant Store Manager
Sara Group - Tableware (Villeroy & Boch)
10.2012 - 01.2014
Technical Skills 2 (TS2) - Hotel Management
Institution HTI
2 Years - Hotel Management
AUST University
Associate of Baccalaureate Studies - Philosophy And Humanities
Laure Moughaizel School
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