Sandra Aveena Monis

A management consulting firm solving complex business by addressing people, process and technology in their solutions across industries and functions.

Client Management - Established criteria for each milestone within product roadmap as means to measure developmental progress, conceptualize and deploy enhanced product features.

Unilever UK: Led a team of 7 product associates.

• Planned, designed, and scheduled phases for large projects like Share of Search on E-Commerce.
• Documented user stories, specifications, and product features into detailed work order.

Unilever Arabia: Led a team of 8 Business associates.

• Launched ACTPM/Trade Promotion Management tool on Salesforce to identify promotional performances & analyze profits across 6 markets.
• Handled the launch end to end from design to Business go live as per the planned project roadmap & maintained stakeholder relationships.

ULA Indonesia: Identified sales opportunities by assessing environment and implementing strategies to retain relationships and grow share of business.

A subsidiary of Amazon - an online retailer and E-commerce seller for Amazon offering products over multiple categories.

• Managed a team of 18 SMEs who were responsible for driving automation and process improvement.
• Product Management: Implemented Salesforce tool for Vendor management and Cloud based calling solution. Increased engagement at scale while providing key actionable on identifying customer business and tracking progress against identified projects.
• Launched a program called "Phoenix" that identified 500 vendors that required account support for 3 months. Ensured growth in listings by on-boarding atleast 6% of new products on platform every quarter.
• Customer & Vendor Management: Played an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues and improved NPS score from 5 to 8.

A healthcare technology company building a phone connected blood analyzer and applications for people with chronic conditions.

• Directed day-to-day operations and managed a team of 8 SMEs. Analyzed business processes to identify cost savings and operational efficiencies.
• Implemented expansion strategies for launching product in India, Africa, Europe and South-East Asia and was first community touch-point to clients & delivered outstanding services.
• Collaborated in designing and developing a new product and an automated system for testing HbA1c in 3 minutes and reducing manual power.
• Product Management - Improved app flow, UI, UX, web dashboards and coordinated with lead for project progress for SaaS based product requirements along with software and hardware interfaces.
• Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
• Strategized & implemented customer experience and operational excellence metrics with clients like Siemens, Astrazeneca, Medtronics etc that led to ROI of 41%.
• Showcased products and trained healthcare professionals through workshops aimed at Diabetic segment. Coordinated development trials and helped transition products from research laboratory to production.

Customer-centric on-demand food delivery startup .

• People Management : Led a team of 8 operations executives - Led process improvement and problem-solving efforts to create standard procedures.
• Part of the product management team responsible for implementing “rider tip” & "location sharing" feature on the app. Took measures to improve both, product and processes by collaborating with tech & product development teams.
• Optimized Quick-commerce fulfillment strategy to minimize costs while maximizing profits and CX.