Sandrina Gnanasekeran
Customer Service Associate
Dubai
Summary
Customer oriented and energetic Customer service agent committed to delivering excellence customer service and administrative support. Recognized for positive and upbeat attitude while greeting and interacting with customers, answering calls, handling customer complaint in fast-paced environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Speed Racer Rent A Car
Dubai
02.2023 - 08.2023
- Answering customer calls ,responding to customer inquiries, requests, and issues in a timely, personable, and efficient manner
- Resolve guests complaints/ requests and liaise with the management to ensure immediately follow up.
- Handling of paperwork and general administrative duties such as collecting signatures and scanning IDs to ensure adhere with local authorities
- Helping customers choose a vehicle that meets their needs, based on factors such as price, mileage allowance
- Maintain an awareness of competitors promotions and rate levels.
- Contributed for marketing and promotional campaigns
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted administration team for filling policy document,invoicing and payment process
Employment Gap
Due To Economic Crisis In Sri Lanka, Companies Refrained Hiring Candidates
03.2022 - 01.2023
Garment Technologist Cum Pattern Maker
Mas Intimates (Pvt) Ltd
Ratmalana
07.2021 - 02.2022
- Created patterns based on customer specification by adhering to the pattern creation process upon receipt of the Tech pack
- Ensured that all design samples fulfills the customer requirement and standards prior fitting and dispatching samples to the Customer along with the relevant documents.
- Coordinated with design and production teams to develop and improve clothing designs.
- Conducted quality checks and assessments of garments at various stages of production.
- Assisted in resolving technical issues related to garment manufacturing.
- Contributed to the development of innovative garment designs and materials.
- Maintained records and documentation related to garment specifications and production processes.
- Timely communication with the stakeholders for technical clarification and attended Tech pack meeting/ Sewing meeting if required.
- Participate for the fit sessions and adhere to the fit protocols and ensure customer comments are accurately incorporated at each cycle to achieve the expected fit requirements.
Education
BTEC Higher National Diploma (HND) - Business Management
Solent University
Southampton,United Kingdom 04.2023 - Current
Advanced Diploma - Apparel Product Development & Management
Sri Lanka Institute of Textile & Apparel
Sri Lanka 06.2020 - 07.2023
Skills
Telephone etiquette
Problem-solving skills
Time management
Cash Handling
Multi-tasking
Computer proficiency
Customer Satisfaction
Attention to details
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BTEC Higher National Diploma (HND) - Business Management
Solent University
04.2023 - Current
Customer Service Associate
Speed Racer Rent A Car
02.2023 - 08.2023
Employment Gap
Due To Economic Crisis In Sri Lanka, Companies Refrained Hiring Candidates
03.2022 - 01.2023
Garment Technologist Cum Pattern Maker
Mas Intimates (Pvt) Ltd
07.2021 - 02.2022
Advanced Diploma - Apparel Product Development & Management
Sri Lanka Institute of Textile & Apparel
06.2020 - 07.2023