- English
SANDRINE NGEPENE MOFOR
Dubai,UAE
Summary
Highly skilled professional with extensive experience in cash handling, customer service, and financial transactions. Proficient in Microsoft Word and Excel applications, digital cash register operation, and barcode system use. Demonstrates exceptional attention to detail, dependability, and reliability. Career goal includes advancing within the financial services sector to leverage skills in cash management and customer information collection.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work history
Cashier- Africa Corridor Coordinator
Federal Exchange UAE
01.2022 - 11.2025
- Achievements
- - Answered customer inquiries and propose referrals.
- - Identify sales opportunities and refer
- - customers to branch partners in financial services.
- - Educate customers on use of banking/exchange website and mobile apps.
- - Processed customer transactions promptly, minimizing wait times.
- - Monitored and report suspicious activity in line with exchange compliance/security policies.
- - Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- - Maintained in-depth knowledge of exchange products and services to provide appropriate recommendations to customers.
- - Keeping track records of all transactions and collaborating with auditing services as needed.
- - Propose ideas to branch in charge on how to increase transactions corridor wise.
- - Buying and selling foreign currencies. Providing assistance to customers, answering queries about rates, fees, and other related services.
- - Accurately processing financial transactions, including buying and selling currencies, and ensuring proper documentation.
- - Verifying the authenticity of currency notes to prevent fraud.
- - Adhering to regulatory guidelines and compliance requirements related to foreign exchange operations.
- - Staying informed about currency market trends, exchange rates.
- - Paid salaries via our WPS.
Salesperson
China Mall Douala, Cameroon
Douala
01.2021 - 01.2022
- Achievements
- Greet customers in a good way to make them feel welcomed.
- Daily shop and warehouses checks to ensure that'll stocks are available and in good condition. Act as the companies gate keeper.
- Giving good and precise product knowledge to the consumer.
- In charge of the shop layout and also see into it that they shop floor is attractive and neat.
- Suggest solutions when a product malfunctions.
- Inform customers of deals and promotions.
- Resolve customer complaints through phones, emails and social media.
- Ensure quality standards are met at all times in the shop.
- Attempt to persuade customer to reconsider cancellations.
- Work with customer service manager to ensure proper customer service is being delivered.
- Constantly outsourcing and reporting expired products.
Education
BSc - banking and finance
National Polytechnic University institute
CameroonHND - business finance and management
National polytechnic University institute
CameroonHigh School Diploma - Arts of science
Government Bilingual High School, Mbatu
Bamenda, Cameroon 09.2014 - 06.2015
Skills
- Microsoft word applications
- Cash drawer reconciliation
- Electronic funds transfer handling
- Refund authorisation
- Change giving
- Dependability and reliability
- Receipt printing
- Digital cash register operation
- Loyalty scheme promotions
- Financial transactions recording
- Patience and composure
- Exchange procedures
- Discount calculation
- Customer information collection
- Cash handling
- Customer Service
- Customer relations
- Payment Processing
- Barcode system use
- Cash management
- Microsoft Excel
- Attention to Detail
LANGUAGE
- French
References
References available upon request.
AREAS OF EXPERTISE
- People Management - Well practised in developing individuals through a relaxed and collaborative management style.
- Customer Experience – successful track record in providing competition beating service, generating increased customer advocacy by offering the right products to the right customers, at the right time.
- Financial Accountability – capable of working to restrictions, held budget responsibility of up to £5 million including employee, maintenance and promotional spend.
Timeline
Cashier- Africa Corridor Coordinator
Federal Exchange UAE
01.2022 - 11.2025
Salesperson
China Mall Douala, Cameroon
01.2021 - 01.2022
High School Diploma - Arts of science
Government Bilingual High School, Mbatu
09.2014 - 06.2015
HND - business finance and management
National polytechnic University institute
BSc - banking and finance
National Polytechnic University institute