Sandy Chong
Dubai,DU
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at Kids Hub Entertainment. Skilled in budget control and complex problem-solving, adept at fostering teamwork and collaboration. Demonstrated ability to improve service delivery and resolve conflicts, achieving significant improvements in employee performance and customer engagement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Manager
Kids Hub Entertainment
09.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Floor Manager
Society Cafe
04.2018 - 01.2020
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Created employee schedules to align coverage with forecasted demands.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
Lounge Executive
WingsOverAsia
06.2017 - 12.2017
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant Hostess
Mr Miyagi
12.2016 - 06.2017
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Common Grounds
07.2016 - 12.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Supervisor
Stranger's Reunion
01.2014 - 06.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
Education
Singapore Polytechnic
SingaporeSkills
- Customer Service
- Complex Problem-Solving
- Performance Management
- Budget Control
- Teamwork and Collaboration
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Manager
Kids Hub Entertainment
09.2022 - 06.2023
Floor Manager
Society Cafe
04.2018 - 01.2020
Lounge Executive
WingsOverAsia
06.2017 - 12.2017
Restaurant Hostess
Mr Miyagi
12.2016 - 06.2017
Barista
Common Grounds
07.2016 - 12.2016
Supervisor
Stranger's Reunion
01.2014 - 06.2016
Singapore Polytechnic
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