Hi, I’m
Saneesh Nair
Dubai,UAE
Summary
Dedicated and seasoned waiter with experience of 4+ experience in Food And Beverage Industry. Proven track record of delivering exceptional service, managing table efficiently, and creating a positive dining atmosphere. Possesses in-depth knowledge of menu item,wine parings,and restaurant operations. Adept at handling diverse customer needs,up-selling, and contributing to a cohesive team environment. Strong commutation and interpersonal skills make for a valuable asset in ensuring customers satisfaction and enhancing overall dining experiences.
Overview
9
years of professional experience
5
years of post-secondary education
Work history
AL BAIKDUBAI, UAE
Team member
2023.05 - Current (3 education.years_Label & 1 education.month_Label)
Job overview
- Completed opening and closing checklists to create welcoming store environment.
- Warmly greeted customers and proactively reduced wait times.
- Delivered reliable customer service with attention to detail even under high pressure.
- Helped to prepare and plate food orders for quick service.
- Demonstrated proper food handling and safety standards.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Offered exceptional customer service with strong product knowledge.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Received and processed stock using inventory management system.
- Applied positive customer service approach to increase satisfaction levels.
Doolally TaproomMumbai, India
Captain Waiter
2022.04 - 2023.01 (9 education.months_Label)
Job overview
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Trained and managed dining room staff with diverse service backgrounds.
- Addressed diner’s complaints and provided recommendations for resolution.
- Increased order value by up-selling sides, drinks and desserts.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Showed high-level understanding of fine dining standards and practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Advised on food and drink choices based on customer preferences.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained staff members on use of POS system.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored inventory levels and reported low-stock items to support availability.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Greeted new customers, discussed specials and took drink orders.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Completed restaurant opening and closing functions that included POS report generation.
Pankha Fast Bar And LoungeMumbai, India
Senior Waiter
2019.08 - 2021.08 (2 education.years_Label)
Job overview
- Stayed up to date on menu changes to accurately answer customer queries.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Accurately took orders, making menu recommendations as appropriate.
- Verified completed orders and served guests at tables.
- Covered large parties and events, anticipating planning and staffing needs.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Followed checklists for shift start and end to help with smooth transitions.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Advised customers on wine and beverage pairings with selected food items.
- Polished glasses and cutlery to pristine standards.
- Managed cash and card payments, gift vouchers and deposits.
- Completed customer orders with speed and accuracy.
- Up sold sides and beverages to increase restaurant revenue.
The Mirador HotelMumbai, India
Banquet Waiter
2018.02 - 2019.04 (1 education.year_Label & 2 education.months_Label)
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Adjusted service based on customer requests and kitchen readiness.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme
- Provided friendly, courteous service to create memorable moments for guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Returned reusable goods and serving equipment for inventory and restock
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Multiple EmployersMumbai, Maharashtra
Outdoor Catering Worker
2016.06 - 2018.04 (1 education.year_Label & 10 education.months_Label)
Grand Hometel MaladMumbai, Maharashtra
Internship Trainee
2016.06 - 2016.08 (2 education.months_Label)
Job overview
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Improved operations through consistent hard work and dedication
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in team-building activities to enhance working relationships.
Golden Tulip Hotels & SuitesMumbai, Maharashtra
Internship Trainee
2015.06 - 2015.07 (1 education.month_Label)
Job overview
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Carried out duties with strict compliance to company standards and policies.
Education
VIVA COLLEGE OF HOTEL AND TOURISM MANAGEMENT.INDIA
B.sc. Hotel Management. from HOTEL AND TOURISM MANAGEMENT.
2016.06 - 2018.05 (1 education.year_Label & 11 education.months_Label)
VIVA COLLEGE OF HOTEL AND TOURISM MANAGEMENT.MUMBAI/INDIA
Diploma In from HOTEL AND TOURISM MANAGEMENT.
2014.06 - 2016.05 (1 education.year_Label & 11 education.months_Label)
NATIONAL ENGLISH HIGH SCHOOLMUMBAI/INDIA
SECONDARY SCHOOL CERTIFICATE from SECONDARY SCHOOL
2012.06 - 2013.03 (9 education.months_Label)
Skills
- Teamwork and Collaboration
- Attention to Detail
- Analytical and Critical Thinking
- Training and Development
- Active Listening
- Ability to multi-task
- Lightspeed Retail POS system
- Dining room management
- Safe food handling
- Food safety procedures
Personal Information
Title: Waiter
Languages
English
Advanced
Hindi
Proficient (C2)
Malayalam
Proficient (C2)
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Team member
AL BAIK
2023.05 - Current (3 education.years_Label & 1 education.month_Label)
Captain Waiter
Doolally Taproom
2022.04 - 2023.01 (9 education.months_Label)
Senior Waiter
Pankha Fast Bar And Lounge
2019.08 - 2021.08 (2 education.years_Label)
Banquet Waiter
The Mirador Hotel
2018.02 - 2019.04 (1 education.year_Label & 2 education.months_Label)
Outdoor Catering Worker
Multiple Employers
2016.06 - 2018.04 (1 education.year_Label & 10 education.months_Label)
VIVA COLLEGE OF HOTEL AND TOURISM MANAGEMENT.
B.sc. Hotel Management. from HOTEL AND TOURISM MANAGEMENT.
2016.06 - 2018.05 (1 education.year_Label & 11 education.months_Label)
Internship Trainee
Grand Hometel Malad
2016.06 - 2016.08 (2 education.months_Label)
Internship Trainee
Golden Tulip Hotels & Suites
2015.06 - 2015.07 (1 education.month_Label)
VIVA COLLEGE OF HOTEL AND TOURISM MANAGEMENT.
Diploma In from HOTEL AND TOURISM MANAGEMENT.
2014.06 - 2016.05 (1 education.year_Label & 11 education.months_Label)
NATIONAL ENGLISH HIGH SCHOOL
SECONDARY SCHOOL CERTIFICATE from SECONDARY SCHOOL
2012.06 - 2013.03 (9 education.months_Label)