Summary
Overview
Work history
Education
Skills
Languages
Timeline
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sangam ghimiraj

sangam ghimiraj

dubai,UAE

Summary

Dedicated professional with a strong focus on customer satisfaction and service excellence. Demonstrates a patient attitude and excellent customer service etiquette, ensuring customers remain satisfied through proactive engagement and feedback solicitation. Skilled in cash handling, public speaking, and developing procedures to enhance customer-focused services. Committed to maintaining high standards of service while supporting licensing activities.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Sales and customer service representative

SUPER BOWL ASIAN CAFE CULEX HOSPITALITY
dubai, UAE
08.2022 - Current
  • Facilitated table settings and arrangement for optimal space utilisation.
  • Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
  • Enhanced customer dining experience by providing top-notch service.
  • Honed multitasking abilities whilst juggling multiple tables simultaneously.
  • Participated in team training sessions, enhancing overall performance level.
  • Navigated busy dinner rushes without compromising quality of service.
  • Performed closing duties including cleaning and preparing tables for next day's service.
  • Handled cash register operations, ensuring accurate transactions.
  • Promoted daily specials and limited-time offerings to increase sales.
  • Conducted inventory checks regularly to maintain stock levels.
  • Demonstrated excellent communication skills whilst taking orders from guests.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Cashier

AL MADINA HYPER MARKET
DUBAI, UAE
08.2020 - 11.2021
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Processed payments swiftly for improved customer experience.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Coordinated with team members for smooth shift transitions.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Used Point of Sale system efficiently, speeding up transactions.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Collaborated closely with store management for daily operations success.
  • Communicated product information to customers, driving informed purchases.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.

Receptionist

SAMANA HOTEL AL RAFFA
Dubai, UAE
06.2019 - 04.2020
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Upheld confidentiality with sensitive information handling procedures.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Maintained accurate logs of visitor entries for security purposes.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Education

High School Diploma - COMMERCE

NIOS
INDIA
04.2008 - 03.2009

Skills

  • Patient attitude
  • Cash handling
  • Public speaking
  • Developed and implement procedures relating to licensing activities whilst supporting and enhancing the customer-focused nature of the service
  • Excellent customer service etiquette
  • Proactive and positive customer service
  • Ensured customers stayed satisfied by proactively checking in throughout service and asking for feedback during payment

Languages

English
Fluent
Hindi
Fluent
Nepali
Native

Timeline

Sales and customer service representative

SUPER BOWL ASIAN CAFE CULEX HOSPITALITY
08.2022 - Current

Cashier

AL MADINA HYPER MARKET
08.2020 - 11.2021

Receptionist

SAMANA HOTEL AL RAFFA
06.2019 - 04.2020

High School Diploma - COMMERCE

NIOS
04.2008 - 03.2009

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