Project Support & Standards Specialist with 9+ years of program and project management experience across IT, Telecom, and enterprise operations. Skilled in process standardization, Lean Six Sigma, and operational excellence with proven success in driving global process adoption, compliance, and capacity planning. Adept at using data and metrics (Excel, Power BI, SharePoint) to measure, benchmark, and improve operational performance. Experienced in cross-functional collaboration, change management, and influencing senior leadership to deliver scalable, cost-efficient, and customer-focused solutions.
Automation & Process Development – Software Engineering (2019–2022)
Knowledge Management Coordinator – Security & H&PS (2017–2019)
Web Development & Knowledge Services (2015–2017)