Sangamithra Raghulan
Dubai
Summary
Project Support & Standards Specialist with 9+ years of program and project management experience across IT, Telecom, and enterprise operations. Skilled in process standardization, Lean Six Sigma, and operational excellence with proven success in driving global process adoption, compliance, and capacity planning. Adept at using data and metrics (Excel, Power BI, SharePoint) to measure, benchmark, and improve operational performance. Experienced in cross-functional collaboration, change management, and influencing senior leadership to deliver scalable, cost-efficient, and customer-focused solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate – Projects
Cognizant
01.2022 - 03.2023
- Executed cross-functional projects across IoT, Digital Experience, and L&D, ensuring compliance with delivery standards and timely execution.
- Partnered with QA, Admin, and L&D teams to standardize workflows, introducing Lean-inspired improvements that reduced delivery delays by 15%.
- Designed and delivered SharePoint-based training programs, increasing tool adoption by 20% across 1,200+ employees.
- Prepared leadership reports and KPI dashboards using Excel & Power BI, supporting data-driven decision-making, risk tracking, and milestone management.
- Acted as a change management SME, facilitating smooth adoption of new processes and ensuring audit readiness.
Project Analyst
Accenture
10.2015 - 01.2022
Automation & Process Development – Software Engineering (2019–2022)
- Reduced project cycle times by 10% through implementation of Lean workflow accelerators.
- Delivered Power BI & Excel dashboards for executive leadership, enabling data-driven decisions on cost, compliance, and quality metrics.
- Coordinated global schedules and reporting for cross-regional teams, ensuring standard work alignment.
Knowledge Management Coordinator – Security & H&PS (2017–2019)
- Boosted knowledge adoption by 15% through SharePoint-based communication strategies.
- Organized Kaizen-style workshops and stakeholder sessions to drive continuous improvement and standardization.
- Acted as a trusted intermediary between delivery operations and leadership, advocating for regional needs during process rollout.
Web Development & Knowledge Services (2015–2017)
- Managed SharePoint & WordPress portals to improve audit readiness, compliance, and accessibility for global teams.
- Streamlined onboarding through standardized knowledge bases, reducing training time by 12%.
Web Developer
Gazillion Inc
12.2014 - 09.2015
- Developed high-traffic event websites using HTML, CSS, and JavaScript, ensuring compliance with UX/UI standards.
Jr. Developer
Brainstorm Consulting
10.2013 - 11.2014
- Designed and deployed LMS & websites using PHP, MySQL, and WordPress, improving backend stability and site performance.
Education
Bachelor’s - Computer Applications
Bangalore University
Skills
- Program & Project Management (Agile / Waterfall)
- Process Standardization & Benchmarking
- Change Management & Stakeholder Engagement
- Lean Six Sigma Kaizen Continuous Improvement
- Capacity Planning & Operational Readiness
- Audit & Compliance Management
- Data Analytics & Metrics (Excel, Power BI, SQL)
- Global Process Adoption & Knowledge Management
Certification
- Lean Six Sigma Green Belt, Simplilearn
- Project Management Professional (PMP – Training), Simplilearn
- Big Data – Hadoop, PeopleSoft
- Web Development, Fishermen Co
Timeline
Associate – Projects
Cognizant
01.2022 - 03.2023
Project Analyst
Accenture
10.2015 - 01.2022
Web Developer
Gazillion Inc
12.2014 - 09.2015
Jr. Developer
Brainstorm Consulting
10.2013 - 11.2014
Bachelor’s - Computer Applications
Bangalore University