Sangeeta Kohli
Dubai,UAE
Summary
Banking operations and corporate banking professional with over 15 years of experience in UAE and India. Expertise in corporate account management, transaction monitoring, compliance support, and client relationship management. Proficient in banking documentation, payment processes, account reconciliation, and operational support. Demonstrated ability to coordinate with stakeholders, resolve banking issues, and ensure efficient financial operations.
Overview
7
7
years of post-secondary education
22
22
years of professional experience
Work history
Corporate Banking Coordinator
United Gulf Company FZE
Dubai, UAE
03.2022 - Current
- Handled client-bank communication on compliance queries and escalations promptly.
- Issued invoices and contracts, followed payments, and maintained timely settlements.
- Coordinated VAT corporate tax and annual audit reporting with auditors for accuracy.
- Resolved delivery delays, payment issues, and service challenges to protect satisfaction.
- Identified operational risks to prevent banking interruptions and apply corrective actions.
- Advised clients strategically and facilitated business growth opportunities within banking channels.
Associate – Collections
ADCB- DSO Branch
Dubai, UAE
08.2009 - 04.2018
- Negotiate settlements and payment plans to maximise outstanding debt recovery.
- Maintain accurate records of debtor payments and legal proceedings.
Tele Sales Executive
ABN AMRO Bank (acquired by RBS)
Dubai, UAE
10.2007 - 04.2009
- Presented product offerings persuasively during phone conversations, leading to notable increase in conversion rates.
- Streamlined the sales process through organised record-keeping of client interactions.
- Generated leads through cold calling, resulting in increased sales opportunities.
- Resolved complaints swiftly with professionalism and empathy, improving brand reputation.
- Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
- Collaborated with team members to achieve collective sales targets.
Sales Team Leader / Operations Supervisor
ICICI DSA
New Delhi, India
05.2004 - 07.2007
- Oversaw credit card and personal loan processing activities for accuracy.
- Led telesales and sales associates to hit set targets consistently.
- Improved team morale by running weekly meetings and goal sessions.
- Built new client relationships to expand market reach steadily.
Education
Bachelor of Arts - Arts
Rajasthan University
Rajasthan India 07.2001 - 04.2004
Diploma - Diploma in Computer Applications
DNIIT Delhi
Delhi India 01.2000 - 02.2004
Certified Quality Management Program - Quality Management
NIIT
Pilani Rajasthan 03.2000 - 06.2000
Skills
Key Skills
- Corporate Banking Coordination
- Bank & Client Relationship Management
- Banking Operations & Transaction Handling
- Payment Processing & Follow-up
- Compliance & Documentation Management
- Corporate Account Management
- Financial Reporting & Reconciliation
- Stakeholder Coordination
- Communication & Stakeholder Management
- Client Relationship Management
- Coordination & Team Collaboration
- Problem Solving & Issue Resolution
- Documentation & Record Management
- Time Management & Prioritization
- Reporting & Data Management
- Attention to Detail
- Process Management & Follow-up
Languages
English
Fluent
Timeline
Corporate Banking Coordinator
United Gulf Company FZE
03.2022 - Current
Associate – Collections
ADCB- DSO Branch
08.2009 - 04.2018
Tele Sales Executive
ABN AMRO Bank (acquired by RBS)
10.2007 - 04.2009
Sales Team Leader / Operations Supervisor
ICICI DSA
05.2004 - 07.2007
Bachelor of Arts - Arts
Rajasthan University
07.2001 - 04.2004
Certified Quality Management Program - Quality Management
NIIT
03.2000 - 06.2000
Diploma - Diploma in Computer Applications
DNIIT Delhi
01.2000 - 02.2004