Sangeeta Singh

• Reached out to potential customers via telephone, email and in-person inquiries.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Improved sales documents with new and improved features.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Managed needs of more than 8 customers at once using strong prioritization and multitasking abilities.
• Communicated with local organizations to build networks and develop leads.
• Kept meticulous client notes and updated account information in company databases.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Guided client teams by proactively mentoring and developing staff in intellectual and professional development.
• Negotiated contracts and closed sales with new and existing clients.
• Streamlined sales processes by eliminating redundancy in re-entry of sales leads.
• Considered business demands and customer preferences when developing pricing structures and marketing plans.
• Developed insights on marketing campaigns to assess performance against goals.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.

My Profile included Establishing and implementing goals and objectives of current business. Understanding of the financial information technology to run the current set up efficiently. Negotiated delivery terms with national and international clients. Clientele territory from UK, INDIA, UAE.

• Successfully implemented the project process flow from inception for clients in India such as Zee TV, India Bulls Project involved telemarketing service for selling subscription on the OTT platform.
• Determined project goals and prepared project completion schedules.
• Established quality standards for each assigned project.
• Tracked project progress and presented regular reports to clients. Monitored client programs and identified potential risks.
• Ensured that all project timelines were met in accordance with client specifications. Efficiently resolved client issues.
• Provided detailed feedback to team members pertaining to each project Monitored all incoming BPO enquiries and prepared necessary documentation Managed client communications with timely responses to emails phone calls etc.
• Attended regular BPO meetings both in person and via Skype, Provided support to other teams when required,Responsible for recruitment & project training as per clients Requisition.Maintaining knowledge on updated company policy and maintain the confidentiality of all information according to data privacy requirement.
• Equally responsible for General Administration, data management for sourcing, screening and validating.
• Implemented Projects such as CATI and Transcription with a team of 10 members.
• Ability to organize and prioritize duties as per business requirement.
• Liaising with Company Chartered Accountant to track all filings and returns have been duly filed. Updating the records with the MD.Identifying, escalating priority issues and reporting to the Directors to ensure transparency and integrity.
• Maintaining all records for directors to timely review.
• Proven success expanding customer base and achieving revenue goals within sales modules.
• Skilled at improving customer retention within highly competitive markets
• Confident, articulate communicator offering high-caliber presentation, negotiation and closing skills.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with customers to understand needs and provide excellent service.
• Created plans and communicated deadlines to complete projects on time.
• Identify new business opportunities through market research, trend analysis, monitoring of competitors activities etc.