SANGEETH JOSEPH
Dubai
Summary
Dynamic IT Manager with a proven track record at North London Collegiate School, adept at integrating Microsoft technologies and enhancing ICT infrastructure. Expert in IT project management and complex problem solving, I successfully implemented eLearning solutions during the pandemic, significantly improving operational efficiency and staff training initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Manager
North London Collegiate School
Dubai
07.2017 - Current
- Developed an IT strategic plan aligning technology with NLCS's vision, in collaboration with corporate IT and school ST team.
- Implemented eLearning via Microsoft Teams during the pandemic lockdown.
- Integrated Microsoft technologies (SharePoint, Azure AD, OneDrive, Stream) for improved efficiency and security.
- Prepared ICT budget with ST Team and corporate IT, recommending cost-effective solutions.
- Coordinated staff training on Microsoft, Apple, and SMART technologies.
- Trained IT Technician and Network Engineer on new technologies.
- Managed day-to-day IT issues via ticketing system, prioritizing and resolving them.
- Oversaw ICT infrastructure (servers, switches, firewalls, storage, backup solutions, etc.).
- Implemented email security (Microsoft Defender), content filtering (Securly), and virtualization (Hyper-V, VMware).
- Managed Office 365, SMART, Adobe, and other licenses.
- Managed 500+ iPads/iMacs via Jamf MDM with caching server.
- Maintained iPad trolleys, laptop trolleys, iMac labs, and desktop labs.
- Managed business relationships with Etisalat/Du for telecom services.
- Provided support for iSams, Maximizer, Follet, and other software.
- Provided technical support for online exams/assessments (IB, MYP, PYP, etc.).
- Supported classroom tech (SMART Boards, CleverTouch, projectors, etc.).
- Managed ICT infrastructure for new phase in collaboration with corporate PMO.
Senior ICT Engineer
GEMS Wellington Academy - Al Khail
Dubai
12.2014 - 06.2017
- Managed WEK-Al Khail (2000+ students, 200+ staff) and expanded Zone 7 with 36 new classrooms (2016-17).
- Designed centralized server management using Hyper-V cluster and storage to cut costs and improve redundancy.
- Provided leadership in systems implementation, cost reduction, and strategic planning.
- Strong communication and service desk management skills.
- Micromanaged junior staff and implemented hierarchical policies based on roles and devices.
- Managed heterogeneous environment (Windows, Mac, iOS, Android) with MDM, SCCM, and caching servers for load balancing.
- Planned and implemented internet security, Wi-Fi, web filtering, and network management for scalability and minimal downtime.
- Managed SIMS, Follet, Equitrac, Cloud Computing, Digital Signage, CCTV, ACS, Radius Server, Antivirus Server, and ERP systems.
- Maintained MAC-Suite, Windows Suite, iPads (500+), Tablets (160+), Laptops (300+), IPDs/IWB Boards, and Projectors.
- Collaborated with Group IT, SLT, and Finance on BYOD leasing and recycling for budget reduction.
- Worked with SLT to integrate IT for educational tools (GL Assessment, ePearls, CAT4, TIMMS, etc.) in compliance with KHDA.
ICT Engineer
GEMS Modern Academy
Dubai
11.2012 - 11.2014
- Manage 4000+ users in AD DS Servers 2008 and 2003, Tablet-Digitization Project for students, ARUBA server for BYOD project for staff and students, Wireless Network consist of 145 indoor AP using HP Wireless Controller MSM 765, Network Switches and other network devices via HP IMC, NEC PABX Server, Fortinet Firewall, IMPERO
- Configuration and Maintenance of eBook on 1200+ Tablets
- Handle the software and hardware maintenance of Laptop, Desktop, Printers, Projectors, Smart Board, Docking Station
- Provide IT Training to staff and students
- Manage exchange server and configure outlook to staff
IT Engineer - Projects
SNEF
Abu Dhabi
02.2009 - 10.2012
- Installed and maintained AD DS, DHCP, DNS, and GPO on Windows Server 2008 and 2003.
- Managed CISCO ASA 5500 and Juniper SSG firewalls, Synology NAS Cube Station, and Panasonic PBX system.
- Worked in the Bids and Proposal department for telecom projects in the oil & gas industry.
- Assisted in e-Registration for ADNOC Group (Maximo).
- Created email accounts for office users and configured/maintained MS Outlook.
- Supported the Project Manager for IP-based CCTV system installation for MIS Oilfield Project, Tehran.
- Worked on the monitored structured cabling system for BOROUGE in Ruwais (Onshore).
- Installed and maintained IBM AS400 i-series access for Windows.
- Attended SDH MUX installation and configuration training by CXR France in Paris.
- Conducted site surveys for fiber optic network design and installation for ZADCO Offshore project.
Network Administrator
Technosys Computers Inc
Trivandrum
06.2007 - 02.2009
- Handled the Overall IT
Education
Bachelor of Technology - Electronics and Communication Engineering
Marian Engineering College
Kerala01.2007
Skills
- IT Project Management
- Strategic Leadership
- Hardware and software upgrade planning
- Forecasting specialist
- Vendor Relationship Management
- ICT Policies and Procedures
- Complex problem solving
- Microsoft technologies integration
- ICT infrastructure management
Certification
- Information Technology Infrastructure Library (ITIL)
- Microsoft Certified Technology Specialist (MCTS)
- Cisco Certified Network Associate (CCNA)
- IBM Mainframe Training.
- Apple Certified Support Professional
- Project Management Professional
Accomplishments
- Implemented Tablet Digitization Project for GEMS Modern Academy.
- Recipient of Gold Medal (School Topper) for Higher Secondary.
- Captain of the U-19 Cricket Team in State meet.
Languages
- English
- Hindi
- Malayalam
Personal Information
- Age: 40
- Date of Birth: 10/19/84
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
IT Manager
North London Collegiate School
07.2017 - Current
Senior ICT Engineer
GEMS Wellington Academy - Al Khail
12.2014 - 06.2017
ICT Engineer
GEMS Modern Academy
11.2012 - 11.2014
IT Engineer - Projects
SNEF
02.2009 - 10.2012
Network Administrator
Technosys Computers Inc
06.2007 - 02.2009
Bachelor of Technology - Electronics and Communication Engineering
Marian Engineering College
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