Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
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Sangeetha Devendran

Head of Administration & Warranty
Dubai

Summary

Dynamic and results-oriented automotive management professional with 11 years at Gargash Motors & General Trading LLC, overseeing administration, warranty operations, and Aftersales support for Alfa Romeo and GAC Motors. Proven track record of leading teams, optimizing operational workflows, ensuring OEM warranty compliance, and delivering high customer satisfaction. Adept at vendor negotiations, budget control, policy implementation, and cross-functional collaboration to achieve business objectives.

Overview

12
12
years of professional experience
5
5
Languages

Work History

Head of Administration & Warranty

Gargash Motors & General Trading LLC
Dubai
01.2014 - Current
  • Brands: Alfa Romeo & GAC Vehicles
  • Administration & Operations
  • Led administrative functions across service, sales, and aftersales departments, ensuring smooth daily operations.
  • Managed vendor contracts, procurement processes, and resource allocation to align with departmental needs.
  • Oversaw staff scheduling, documentation, compliance reporting, and interdepartmental communication.
  • Implemented process automation and digital filing systems, improving efficiency and reducing delays by 30%.
  • Coordinated with senior management for operational planning, budgeting, and policy development.
  • Warranty Management
  • Managed full-cycle warranty operations in strict compliance with Alfa Romeo and GAC Motors’ OEM policies.
  • Verified, processed, and submitted warranty claims, maintaining a 95%+ approval rate.
  • Conducted internal audits to prepare for manufacturer audits, achieving zero major non-compliances.
  • Developed warranty tracking systems to monitor claim status, reduce rejection rates, and enhance cash flow.
  • Delivered training to service advisors and technicians on proper repair coding and documentation.
  • Acted as liaison between OEM representatives and internal teams for technical updates, recalls, and policy changes.
  • Key Achievements
  • Reduced warranty claim rejection rate by 20% through targeted staff training and documentation improvements.
  • Improved claim processing time by 25% with streamlined workflows.
  • Successfully supported the launch of GAC Motors in UAE by establishing warranty and administrative processes.
  • Consistently recognized by management for exceptional operational efficiency and compliance standards.

Education

MBA - Aviation Management

Coventry University
England, UK
12.2017

Bachelor of Engineering - Aeronautical Engineering

Anna University
Chennai, India
05.2013

Skills

  • Proficient in dealer management systems

  • Keyloop proficiency

  • Proficient in CDK

  • Experience with autoline systems

  • Linkentry and Esigi proficiency

  • PAMIR system expertise

  • ERP & CRM Systems

  • Microsoft Office Suite

Operations management

Customer service

Decision-making

Team building and leadership

CORE COMPETENCIES

  • Administration & Business Operations
  • OEM Warranty Claim Management & Audits
  • Vendor & Supplier Management
  • Staff Training & Leadership
  • Budgeting & Cost Control
  • Aftersales Support & Customer Service
  • Process Optimization & Compliance
  • Data Analysis & Reporting
  • Procurement & Resource Allocation
  • Cross-functional Coordination

Timeline

Head of Administration & Warranty

Gargash Motors & General Trading LLC
01.2014 - Current

MBA - Aviation Management

Coventry University

Bachelor of Engineering - Aeronautical Engineering

Anna University

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Sangeetha DevendranHead of Administration & Warranty