Sangeetha Rajesh Iyer

Receptionist Cum Sales Coordinator

• Attending calls & Messages, forwarding to the concern dept. & team. Arranging schedule meetings & appointments.
• Arranging Excess Pass for clients and visitors
• Record invoices and update the system as per the requirements.
• Controls register for Quotations reference numbers & general reference numbers.
• updating file documents, filing of all incoming and outgoing correspondences in respective files to maintain the filing system up to date.
• Receives all documents via couriers and forwards to the respective departments.
• Keeps routine contact with accounts and dispatch department for daily work requirements.
• Creating Reports for Accounts and manage work according to the established standard policies & procedures.
• Coordinating training and scheduling for sales staff
• Maintaining supplies of sales presentation materials, including slides and brochures
• Tracking the quotas and goals of each member of the sales team
• Answering client queries regarding their account or sales products
  Sales Coordinator - (UAE, OM, QA & BAH)
• Responsible for overseeing complete Sales & Target
  Achieving for all the 4 countries. (Bahrain, Oman, Qatar, and
  UAE).for Modern trade and GT
• Worked closely with management team to provide analysis
  and reporting on sales and distribution at micromanagement
  level on daily, weekly, and monthly
• Updating monthly and quarterly presentation for Commercial
  meetings
• Lead team of 12 execution auditors across 4 markets
• Coordinate and achieve sales objectives for assigned Territory routes by brand and pack daily for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR)
• Define route plans of the Market Growth Representatives, Account Developers to optimist coverage cost effectively and ensure adequate productivity.
• Strong organisational and communication skills and a keen
  eye for detail to help the team to achieve commercial targets

Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MGR (Market Growth Representative) wise action plans for improving RED (Right Execution) parameters.

• Conduct Joint Weekly, Monthly Review with ASM to review performance with Sales, Execution Parameters work on agreed actions.

• Developed, launched, secured venues, and prepared presentation materials for community workshops for diverse populations; local business owners, individuals, health care professionals.
• Outbound calls to schedule appointments and follow-up for client interviews
• Territory Management
• Conduct field-underwriting activities.
• Assist prospects and members in enrolling in Molina healthcare as well as customer issues, payments, and other account information.

• Sets and achieves targets to maintain productivity, efficiency and quality standards.
• Meet the requirements of their customers, build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas
• Responsible for resolving basic queries from customers and agents.
• Help identifying and taking forward continuous improvement opportunities.

Order Management & Invoicing

• Maintain operations by following policies and procedures report changes as needed
  Maintain data entry requirements by following data program techniques and procedures
• Ensure scanning of LPOs, generation of consolidated file and
  communication to 3PL by uploading the same on FTP server
  effectively & efficiently. Confirm orders after ensuring quality.
• Process sales orders timely & appropriately. Prepare source data by compiling and sorting information; Establish entry priorities while recording in the system Verify customer and account data by reviewing respective records; Make necessary corrections/ deletions/ or rerecording of data in the system
• Contribute to team effort by accomplishing related results as needed
• Manage queries on invoices; acknowledge and ensure recording the same into the system. Forward the claim to the appropriate department, receive the reply, issue the credit note request and forward the same to accounts
• Report non-compliance in order to ensure all products are delivered (both quality & quantity) to the customer within the specified time frame
• Inform sales team about LPO price differences, SKUs and
  discrepancies. Ensure corrective action is performed within the specified time frame
• Monitor ongoing customer trade deals & special price
  Customer Service
• Provide support to the Customer Service Supervisor in developing
  Support of customer service procedures, policies and standards for Armada.
• Coordinate to ensure having robust feedback or complaint procedures for customers to use
• Report operational irregularities / failures, prioritise escalated discrepancies/ concerns, divert customers to the right channels to ensure proper corrective and preventive actions are taken to resolve concerns effectively
• Communicate courteously with customers by telephone, email, & suggest improvements ensuring continuous improvement in service
• Track all complaints received, identify issues related to customer service standards / personnel, investigate, support in resolving complaints/ issues by appropriate channels and communicate the status to the customer in order to improve & enhance standardises and customer satisfaction
• Liaise with the Logistics & Warehouse Manager & Sales Team in case of repeated issues for corrective and preventive measures to seek effective resolutions
• Participate in Customer Satisfaction Survey in order to enhance process efficiencies. Isolate and identify areas of improvement.

• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Answer and direct phone calls Schedule appointments and maintain calendars
• Manage agendas/travel arrangements/appointments etc. for the upper Management
• Renewing all company vehicles Salik Cards
• Prepare communications such as memos, emails, invoices, reports and other correspondence
• Write and edit communications, from letters to reports and instructional documents
• Create and maintain filing systems, both electronic and physical
• Track stocks of office supplies and place orders when necessary Inventory system & stock updating
• Submit timely reports and prepare presentations/proposals as assigned
• Manage accounts and perform bookkeeping
• Assist colleagues whenever necessary