SANIL DEV
DUBAI,UAE
Summary
Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Duty Manager
Dusit Hotel And Suites
Doha, Qatar
08.2022 - 12.2023
Night Supervisor (Acting Night Manager)
Hilton
Doha, Qatar
06.2021 - 07.2023
Villa Concierge
Hilton
Doha, Qatar
02.2021 - 06.2022
Rooms controller
The Ritz Carlton
Doha, Qatar
01.2019 - 12.2020
Concierge supervisor
The Ritz Carlton DIFC
Dubai, UAE
01.2018 - 02.2019
Rooms controller
Marriott International
Kochi, India
01.2016 - 07.2018
Education
Bachelor's degree - Hospitality
Munnar Catering College
Munnar / India 02.2013 - 02.2016
Skills
- Guest engagement strategies
- Operational oversight
- Inter-departmental coordination
- Employee development
- Room and floor inspections
- Customer relations expertise
- Opera hotel management system
- Service management
- Process improvements
Languages
English
Native
Arabic
Beginner
Hindi
Intermediate
Timeline
Duty Manager
Dusit Hotel And Suites
08.2022 - 12.2023
Night Supervisor (Acting Night Manager)
Hilton
06.2021 - 07.2023
Villa Concierge
Hilton
02.2021 - 06.2022
Rooms controller
The Ritz Carlton
01.2019 - 12.2020
Concierge supervisor
The Ritz Carlton DIFC
01.2018 - 02.2019
Rooms controller
Marriott International
01.2016 - 07.2018
Bachelor's degree - Hospitality
Munnar Catering College
02.2013 - 02.2016
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