SANIL DEV
DUBAI,UAE
Summary
Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Duty Manager
Dusit Hotel And Suites
Doha, Qatar
2022.08 - 2023.12
Night Supervisor (Acting Night Manager)
Hilton
Doha, Qatar
2021.06 - 2023.07
Villa Concierge
Hilton
Doha, Qatar
2021.02 - 2022.06
Rooms controller
The Ritz Carlton
Doha, Qatar
2019.01 - 2020.12
Concierge supervisor
The Ritz Carlton DIFC
Dubai, UAE
2018.01 - 2019.02
Rooms controller
Marriott International
Kochi, India
2016.01 - 2018.07
Education
Bachelor's degree - Hospitality
Munnar Catering College
Munnar / India 2013.02 - 2016.02
Skills
- Guest engagement strategies
- Operational oversight
- Inter-departmental coordination
- Employee development
- Room and floor inspections
- Customer relations expertise
- Opera hotel management system
- Service management
- Process improvements
Languages
English
Native
Arabic
Beginner
Hindi
Intermediate
Timeline
Duty Manager
Dusit Hotel And Suites
2022.08 - 2023.12
Night Supervisor (Acting Night Manager)
Hilton
2021.06 - 2023.07
Villa Concierge
Hilton
2021.02 - 2022.06
Rooms controller
The Ritz Carlton
2019.01 - 2020.12
Concierge supervisor
The Ritz Carlton DIFC
2018.01 - 2019.02
Rooms controller
Marriott International
2016.01 - 2018.07
Bachelor's degree - Hospitality
Munnar Catering College
2013.02 - 2016.02