Sanisha Poudel
Abu,UAE
Summary
Friendly Hostess with strong interpersonal skills and welcoming demeanour. Knowledgeable about customer service and maintaining pleasant atmosphere. Committed to enhancing guest satisfaction and ensuring smooth, enjoyable visits for all patrons.
Overview
3
3
years of professional experience
Work History
Hostess
Southern Sun Abu Dhabi
Abu Dhabi
08.2024 - Current
- Assessed table occupancy and guest flow effectively.
- Handled customer queries and complaints, ensuring satisfaction.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Collaborated with the serving staff to streamline service delivery.
- Escorted guests to their tables, providing detailed menu information when needed.
- Wrote professional letters and emails for internal and external business communication.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
Hostess server
The Tower Plaza , Dubai
Dubai
07.2023 - 07.2025
- Provided excellent customer service to ensure repeat business.
- Manage an average of daily 500-750 in person, Answer telephone calls and take reservations.
- Maintains a neat clean and professional with staff and clients.
- Assisted guests with making menu choices in an informative and helpful manner.
- Accepted payment from customers and made change as necessary.
Waitress
Chulo Sekuwa Ghar
Kathmandu, Nepal
04.2022 - 02.2023
- Collaborated with kitchen staff to ensure order accuracy.
- Worked in a busy environment and managed to handle high volumes of orders.
- Developed strong relationships with restaurant customers.
- Ensured that all orders were taken accurately and delivered promptly
Education
Bachelor in Hotel management - Management
Kantipur International College
Kathmandu, Nepal /2019 - /2024
Skills
- Patience and composure
- Professional phone manners
- Restaurant software use
- Leadership
- Teamwork
- Restaurant operations understanding
- Multilingual communication
Languages
English
Proficient (C2)
Nepali
Proficient (C2)
Hindi
Proficient (C2)
References
References available upon request.
Timeline
Hostess
Southern Sun Abu Dhabi
08.2024 - Current
Hostess server
The Tower Plaza , Dubai
07.2023 - 07.2025
Waitress
Chulo Sekuwa Ghar
04.2022 - 02.2023
Bachelor in Hotel management - Management
Kantipur International College
/2019 - /2024
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