SANIYA AHMED
Dubai
Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum pro ts. Customer service representative with ve years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills. Excellent communication. Observational and teamwork abilities. Active listening skills. Decision making. Time management. Interpersonal skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Tellecaller
Villar Properties
Dubai
09.2023 - 10.2023
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Handled approximately Number inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Customer service executive
ICICI Lombard
06.2022 - 05.2023
- Enforced organizational policies for providing customer service and ensured the understanding of changes or modi cations in procedures
- Maintained a seamless record of e cient sta ng with proactive responses to employee sickness, turnover and unreliable attendance
- Receive, investigate and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served
- Document customer interactions and complete service requests to minimize customer e ort or additional action
- Take ownership of customers issues and follow problems through to resolution, while maintaining high levels of customer satisfaction.
Virtual customer service executive
Amazon
06.2020 - 03.2022
- Recommended Productor Service to customers, thoroughly explaining details
- Consulted without side parties to resolve discrepancies and create e ective solutions
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Educated customers how to use company systems, complete forms and obtain desired services.
Education
Bachelors In Engineering - Electronic And Communication
Prestige Institute of Engineering
Indore 01.2013 - 11.2017
Skills
Complaint resolution
undefinedTimeline
Tellecaller
Villar Properties
09.2023 - 10.2023
Customer service executive
ICICI Lombard
06.2022 - 05.2023
Virtual customer service executive
Amazon
06.2020 - 03.2022
Bachelors In Engineering - Electronic And Communication
Prestige Institute of Engineering
01.2013 - 11.2017
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