Saniya Khan
ABU DHABI
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Executive
Sawaeed Employment LLC
Abu Dhabi, United Arab Emirates
01.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Conducting market research to identify selling possibilities and evaluate customer needs.
- Actively seeking out new sales opportunities through cold calling, networking.
- Approaching prospective customers, winning new clients, maintaining good relationships with businesses and setting sales goals.
- Managing sales teams to create profits & generate revenue.
- Acts as key point of contact between the Company and its Clients; answering queries, offering advice and explaining the services of the Company to the Clients.
- Reach towards the customer directly and maintain and develop good relationship with Clients through personal contact or meetings or via telephone etc.
- Maximize Sales for the Company’s Manpower Outsourcing Services and are expected to meet or exceed assigned revenue and target metric objectives/month/year.
- Act as a bridge between the company and its current market and future markets.
- Secure sales that represent profitable business to the company.
- Prepare proposals/offers/tenders etc.
- Comprehensive product (Company Services) and market knowledge is essential to this role. Build confidence with their customers by demonstrating an understanding of their business.
- Display efficiency in gathering market and Client information to enable negotiations regarding variations in prices, delivery and Client specifications to the Head of Sales and Marketing
- Review their own performance and aim at exceeding their targets. Prepare accurate and timely Sales Reports.
- Maintain a commitment to the company’s sales processes, values and business code of ethics.
Sales Coordinator
Sawaeed Employment LLC
Abu Dhabi, United Arab Emirates
07.2016 - 12.2020
- To respond quickly and efficiently to all sales enquiries by telephone, fax, & email as required.
- To follow up all enquires, preparing proposals when necessary and coordinate all details for the Clients.
- To record the progress of all enquiries and translate into a daily/monthly report including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the Sales Executive / Manager / Department Head.
- Provide administrative support (type minutes, correspondence , reports, and other documents)
- Maintain confidential records and files, schedule meetings, record minutes and submit minutes for approval.
- Kept detailed records of sales and customer information in ERP software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
Customer Service Representative
Vodafone
Mumbai
01.2015 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Event Assistant
Pregasus Event Pvt Ltd
Mumbai
08.2014 - 12.2014
- Performed event coordination for larger parties and gatherings.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Handled ticket sales by answering phone calls and responding to emails.
- Followed strict guidelines for handling confidential information.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
Education
International Diploma - Logistics And Materials Management
The Charted Institute of Logistics & Transport
United Kingdom06.2023
MBA - Marketing Management
Dr. D. Y. Patil Vidyapeeth
Pune12.2022
BBA - Finance
Shankar Narayan College of Arts & Commerce
Thane07.2015
Skills
- Business Development and Planning
- Vendor Management
- Business Networking
- Sales Strategy
- Key Account Management
- Customer Relation Management
- Revenue Generation
- Adaptability and flexibility
- Problem-solving abilities
- Time management
Certification
- Customer Service Management
- Business Communication Skills
- Advance Excel
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Timeline
Sales Executive
Sawaeed Employment LLC
01.2021 - Current
Sales Coordinator
Sawaeed Employment LLC
07.2016 - 12.2020
Customer Service Representative
Vodafone
01.2015 - 03.2016
Event Assistant
Pregasus Event Pvt Ltd
08.2014 - 12.2014
International Diploma - Logistics And Materials Management
The Charted Institute of Logistics & Transport
MBA - Marketing Management
Dr. D. Y. Patil Vidyapeeth
BBA - Finance
Shankar Narayan College of Arts & Commerce