Hi, I’m
Sanjay Bose
IT Engineer
Sharjah
Summary
Diversely skilled Technical Engineer with 4 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI). Focused IT Engineeer dedicated to staying apprised of all new engineering tools and techniques. Committed to applying emerging technologies to streamline product development and business operations. Adheres to ascribed business and engineering goals by driving constant process innovation and iterative improvements.
Overview
5
years of professional experience
4
years of post-secondary education
4
Languages
Work History
Holiday GroupAjman
IT Engineer
01.2020 - Current
Job overview
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Identified and corrected system faults to minimize operational system downtime.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 80%.
- Solicited commissions for technical advisory contracts within the hospitality and retail industries
- Designed system enhancements for assets within the hospitality and retail industries industry operations.
- Produced reports on success rates and remedial requirements.
- I wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Performed scheduled service work, installations, testing, and repairs.
- Diagnosed malfunctions in ERP, Sophos, Acronis, and Veem, directing support tickets to appropriate personnel for remediation.
- Managed installation, upgrade, and deployment projects and provided on-site direction for network engineers.
- Designed and implemented system security and data assurance.
- Managed and monitored installed systems for the highest level of availability.
Self-employedTHRISSUR
CCTV & Network Technician
02.2019 - 01.2020
Job overview
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Researched new tactics to better hone responses and shorten remediation times.
- Planned and implemented upgrades to system hardware and software.
- Implemented and maintained virtual private networks.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored operational and security procedures for numerous computers in the network, related system administration, and maintenance protocols.
- Installed cabling, CCTV, NVR, and wireless routers for data communications networks.
- Performed tracing and patching operations for copper networks.
Education
Teams Global Village Academy,Bharathiar UniversityTHRISSUR
Bachelor of Science from Hardware Systems & Networking
07.2014 - 01.2018
Skills
Remedial Training Oversight
System deployment monitoring
Troubleshooting and resolution
Remote support
Server maintenance
Technical Documentation
System Upgrade Design
System Analysis
Product development support
SonicWall
Switches and routers
Network infrastructure administration
Technical Analysis
Network security
TCP/IP protocol
Microsoft Exchange
Firewalls
Firewalls, VPNs and security products
Storage virtualization
Design assistance
Change Management
Timeline
IT Engineer
Holiday Group
01.2020 - Current
CCTV & Network Technician
Self-employed
02.2019 - 01.2020
Teams Global Village Academy,Bharathiar University
Bachelor of Science from Hardware Systems & Networking
07.2014 - 01.2018