Sanjay Chetri
Dubai,U.A.E
Summary
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.Service-focused public official skilled in operational planning and problem-solving. Confident decision-maker, presenter and relationship-builder with proven record of success.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Area Manager
Parker's Restaurant
Dubai, UAE
03.2019 - Current
- Managing 3 Outlets in Dubai and various F&B events.managing team of 179 individuals including Restaurant manager, Sous Chefs,Supervisors, F&B service assistants, and baristas along with BOH team
- Closely work with COO & Brand Operations Manager to achieve Monthly KPIs
- To accurately forecast business demands to ensure efficient staffing & food production
- To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system
- Closely liaise with training department, identify training needs, develop and deliver the required training for department employees to meet the needs of the business
- Keys result areas include:- 29% YOY revenues growth, brand expansion and maintaining high standards of the service
- Inventory management and coordination with procurement and vendors for delivery.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Increased sales by 29% by rolling out new promotional strategies across the brand.
- Achieve the Monthly budget forecast figures by 100% through superior customer care.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
Restaurant & Pre Opening Manager
Alabbar Enterprises
Dubai
05.2015 - 10.2018
- Hired, trained and managed 124 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction.
- Liaised with Head Chef to launch new quarterly menu that received excellent reviews on social media platform.
- Provided daily staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
- Improved efficiency and sequence of service, reducing waiting times by 10 minutes per guest.
- Developed and executed restaurant business plan, employing strategic plans to successfully identify business opportunities.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting daily inspections to verify adherence.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Store Manager
Tim Horton's
Dubai
11.2011 - 08.2014
- To Achieve Monthly Targets
- To keep team motivated
- To follow the brand standards
- To prepare daily, weekly and monthly reports accurately
- Perform the audit process without deviating due to distraction
- React effectively in stressful situations
- Arrive at generally acceptable conclusions based on audit observations.
Guest Service Associate
INTERCONTINENTAL THE LALIT, G.S.A
NEW DELHI
09.2008 - 12.2009
- In 24/7 Restaurant a multicuisine all day dining restaurant.
Education
Bachelor - Hotel Management
Punjab Technical University
India 04.2001 -
Certified Mystery shopper for Restaurants -
ISC- CX
UAEPIC Level 3 - Food & Hygiene
Pilsbury
Dubai 05.2018 - 05.2023
Train the Trainer -
Alabbar Enterprises
UAELeaders Eat Last -
Alabbar Enterprises
Skills
- Strong customer service skills
- Commercial awareness
- Profit & Loss Knowledge
- The ability to prioritise and juggle multiple responsibilities
- Excellent communication skills
- Management and administration skills
- Problem-solving & Conflict resolution skills
- Organisational skills
- Strong communication
- Critical Thinking & Decision-Making
- Multitasking Abilities
- Interpersonal and teamworking skills
- Public relations
- Team building
Languages
English
Fluent
Hindi
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Area Manager
Parker's Restaurant
03.2019 - Current
PIC Level 3 - Food & Hygiene
Pilsbury
05.2018 - 05.2023
Restaurant & Pre Opening Manager
Alabbar Enterprises
05.2015 - 10.2018
Store Manager
Tim Horton's
11.2011 - 08.2014
Guest Service Associate
INTERCONTINENTAL THE LALIT, G.S.A
09.2008 - 12.2009
Bachelor - Hotel Management
Punjab Technical University
04.2001 -
Certified Mystery shopper for Restaurants -
ISC- CX
Train the Trainer -
Alabbar Enterprises
Leaders Eat Last -
Alabbar Enterprises
Similar Profiles
CHERRYLYN MARQUEZCHERRYLYN MARQUEZ
Restaurant supervisor at Somewhere Restaurant LLCRestaurant supervisor at Somewhere Restaurant LLC
Leslie ScottLeslie Scott
Director, Human Resources – Operations at Mother Parker's Tea & Coffee, Inc.Director, Human Resources – Operations at Mother Parker's Tea & Coffee, Inc.
Bryanna BondsBryanna Bonds
Customer Service Representative at Parker's Kitchen and Gas StationCustomer Service Representative at Parker's Kitchen and Gas Station
Mohamed AbdelazimMohamed Abdelazim
Associate Vice President legal at RAKBANKAssociate Vice President legal at RAKBANK
Felix Oteng SarfoFelix Oteng Sarfo
Warehouse Assistant at CEVA LogisticsWarehouse Assistant at CEVA Logistics