Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
References
Timeline
Generic
Sanjay Jayarajan

Sanjay Jayarajan

Sharjah

Summary

Energetic and technically proficient professional with a solid foundation in mechanical engineering, and experience in quality assurance, production engineering, and customer service. Skilled in technical sales, customer relationship management, and quality audits. Seeking a Technical Sales position to apply my engineering expertise, and strong communication skills, to solve customer challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative / Sales Assistant

Deltaplus Middle East FZE
10.2023 - Current
  • Assisted clients in selecting PPE and industrial safety equipment based on technical specifications.
  • Supported the sales team with pricing, quotes, and order processing.
  • Developed product knowledge to bridge the gap between customer needs and technical offerings.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Quality Engineer

Deltaplus Middle East FZE
10.2021 - 10.2023
  • Conducted ISO 9001 audits and participated in Module D audits for compliance with international quality standards.
  • Ensured product quality by working closely with suppliers and internal teams to resolve quality issues.
  • Gained in-depth technical product knowledge to support both the sales team and customers.
  • Performed testing to determine functionality or optimization.

Production Engineer

Sagar Polycrafts
Kerala
01.2018 - 02.2019
  • Managed and optimized production processes for polymer-based components.
  • Improved manufacturing efficiency by identifying bottlenecks and reducing production downtime.
  • Collaborated with quality teams to implement continuous improvement initiatives.

Education

Bachelor of Engineering - Mechanical

Anna University
India
01-2018

Diploma in Industrial Automation Design -

KGTTI
India

Skills

  • Technical Sales Support
  • Customer Relationship Management (CRM)
  • ISO 9001 and Module D Audits
  • PPE and Safety Equipment Knowledge
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Solid Edge (3D Design)
  • Sheet metal 3D design and detailing
  • Product knowledge and problem-solving
  • Customer service

Certification

Sheet Metal 3D Design and Detailing

Accomplishments

  • Reached the finals of the ISIE – INDIAN KARTING competition.

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1

References

References available upon request.

Timeline

Customer Service Representative / Sales Assistant

Deltaplus Middle East FZE
10.2023 - Current

Quality Engineer

Deltaplus Middle East FZE
10.2021 - 10.2023

Production Engineer

Sagar Polycrafts
01.2018 - 02.2019

Bachelor of Engineering - Mechanical

Anna University

Diploma in Industrial Automation Design -

KGTTI

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Sanjay Jayarajan