Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Software
References
Work Availability
Timeline
Hi, I’m

Sanjay Khadka

Doha
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Sanjay Khadka

Summary

I have long track working in hospitality industry for almost 15 years where i work in Middle east countries Dubai and Qatar in security department and F&B department. I am seeking for a new job as per experience to bring and develop new ideas for the company growth as being a part of team.

Overview

15
years of professional experience
1
Certification

Work History

Element West Bay By Westin

Loss Prevention Supervisor
11.2021 - Current

Job overview

  • Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
  • Enhanced store security by developing and enforcing strict policies to deter theft and other losses.
  • Improved employee awareness of loss prevention techniques through comprehensive training programs.
  • Maintained a safe shopping environment for customers by monitoring surveillance systems and addressing potential hazards promptly.
  • Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
  • Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
  • Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
  • Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
  • Implemented innovative technology solutions to enhance surveillance capabilities and streamline incident reporting processes.
  • Evaluated the effectiveness of existing loss prevention measures regularly, making adjustments as needed based on evolving risks.
  • Assisted in the hiring process for loss prevention personnel, ensuring candidates met qualifications and fit the company culture.
  • Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
  • Assessed store layouts for vulnerabilities in asset protection design, recommending alterations to reduce opportunities for theft or damage.
  • Expedited resolution of internal theft cases by conducting thorough interviews with employees involved in incidents under investigation.
  • Coordinated closely with external vendors to ensure proper security measures were implemented during special events or promotions at the store location.
  • Analyzed sales data trends to identify patterns indicating potential cases of fraud or other unauthorized transactions impacting company revenue streams.
  • Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
  • Served as a liaison between store management and corporate leadership on matters related to loss prevention initiatives and concerns.
  • Trained staff on loss prevention tactics and company procedures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Installed and maintained covert security equipment.
  • Completed incident reports and activity logs for accurate, current records.
  • Trained personnel on security best practices, protocols and procedures.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Observed video surveillance systems for prompt emergency response.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Monitored emerging security products, services and procedures to upgrade current provisions.
  • Trained all new executives and asset protection personnel.
  • Developed and launched a loss-prevention program.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Created and maintained records of security incidents and investigations.
  • Performed thorough cash audits and deposit investigations.
  • Reviewed and updated store security policies and procedures.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.

Starbucks, Barista

Barista
01.2020 - 07.2021

Job overview

  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.

Intercontinental Hotels Group, Ihg

Security Supervisor
09.2015 - 09.2020

Job overview

  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
  • Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Collaborated with management to develop security policies and procedures.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Kept team compliant with security protocols and appearance standards.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Supervised team of [Number] security personnel during shift.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
  • Established and maintained close working relationships with local law enforcement officers.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Coordinated protective service operations with other emergency response agencies.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Determined security budgets and identified opportunities to optimize resource utilization.

Hotel Atlantis The Palm Dubai

Security Team Leader
08.2011 - 07.2020

Job overview

  • Enhanced security measures by conducting regular risk assessments and implementing appropriate security protocols.
  • Led the security team effectively, ensuring optimal performance and adherence to company policies.
  • Reduced incidents of theft and vandalism by proactively monitoring surveillance systems and conducting thorough patrols.
  • Streamlined communication between team members with the implementation of a centralized reporting system for incident management.
  • Mentored junior staff members in proper security procedures, resulting in increased efficiency and professionalism within the team.
  • Collaborated with senior management to develop comprehensive emergency response plans, minimizing potential risks during crisis situations.
  • Conducted regular training sessions for all staff members to ensure up-to-date knowledge on relevant safety regulations and industry best practices.
  • Improved overall team productivity by implementing effective work schedules and delegating tasks based on individual skillsets.
  • Managed access control systems, ensuring secure entry points at all times while maintaining efficient visitor processing procedures.
  • Developed strong relationships with local law enforcement agencies, facilitating cooperation during investigations or emergencies.
  • Increased employee awareness of security threats through regular presentations and workshops on topics such as cyber-security and personal safety measures.
  • Implemented advanced technology solutions for enhanced surveillance capabilities, leading to improved situational awareness for the entire team.
  • Maintained high standards of physical fitness within the team by organizing regular group exercise routines and promoting healthy lifestyle choices among staff members.
  • Enforced strict adherence to company dress codes, professional conduct expectations, resulting in a polished image that bolstered client confidence in our services.
  • Investigated suspected incidents thoroughly, gathering evidence promptly to support swift resolution of any issues that arose.
  • Ensured compliance with all relevant legal requirements through careful documentation of all security-related activities and diligent adherence to established protocols.
  • Streamlined emergency evacuation procedures for the facility, conducting regular drills to familiarize staff members with appropriate response measures in case of crisis.
  • Improved overall team morale by recognizing individual achievements and fostering a positive work environment built on mutual respect and open communication.
  • Maintained stringent standards for inventory control within secured areas, implementing effective tracking systems, and conducting thorough audits to prevent loss or theft.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Collaborated with management to develop security policies and procedures.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Issued access cards to authorized personnel to monitor access points.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Khidmah LLC Abu Dhabi

Security Officer
08.2008 - 03.2010

Job overview

  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Education

New Arunodaya English School
Kathmandu, Nepal

High School Diploma
04.2006

Skills

  • Loss Prevention Strategies
  • Policy Enforcement
  • Asset Protection
  • Internal Audits
  • CCTV Surveillance
  • Investigation Techniques
  • Crime Prevention Master
  • Incident Reporting
  • Crisis Management
  • First Aid Certified
  • Organizational Skills
  • Interpersonal Skills
  • Security Systems Management
  • Customer Service
  • Decision Making
  • Access Control
  • Time Management
  • Inventory Control
  • Fraud Detection
  • Attention to Detail
  • Staff Training
  • Team Leadership
  • Emergency Response
  • Data Analysis
  • Problem Solving
  • Conflict Resolution
  • Physical Security
  • Computer Literacy
  • Video Monitoring
  • Risk Assessment
  • Adaptability
  • Theft Prevention
  • Property Patrol
  • Investigations
  • Law Enforcement Collaboration
  • Witness Interviews
  • Crime Prevention

Accomplishments

    Legend of Atlantis Award November 2013  Winning ways champion Award March 2017 Intercontinental Doha the city  Winning ways champion Award October 2019 Intercontinental Doha the city  Star of the year Award 2020 Intercontinental Doha the city  Winning ways champion February 2020 Intercontinental Doha the city  Recognition for contributing civil defense license 0ctober 2018 Intercontinental Doha

Certification

International award for security Peroneel from Dubai Police Academemy -06 March 2013

BLS/ AED & first aid course Hamad International Training center 02 March 2018

Certificate of Appreciation for conributing towards Obtaining Civil defense License Intercontinental Doha the city- 01 October 2018

Starbucks coffee Academy Origin and Ethical sourcing Brew & craft, Roast and Blend-04 Jan 2022

Affiliations

  • Making friends • Travelling • Watching Movies • Volunteering • Socializing References:

Languages

English
Bilingual or Proficient (C2)
Italian
Elementary (A2)
Spanish
Beginner (A1)
Hindi
Bilingual or Proficient (C2)

Software

Microsoft skills, MS Word, MS excel, MS Power point etc

References

References available upon request.
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Loss Prevention Supervisor

Element West Bay By Westin
11.2021 - Current

Barista

Starbucks, Barista
01.2020 - 07.2021

Security Supervisor

Intercontinental Hotels Group, Ihg
09.2015 - 09.2020

Security Team Leader

Hotel Atlantis The Palm Dubai
08.2011 - 07.2020

Security Officer

Khidmah LLC Abu Dhabi
08.2008 - 03.2010

New Arunodaya English School

High School Diploma

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Sanjay Khadka